Digital Experiences

Customer expectations are rising. Digital adoption is accelerating, whether businesses are ready or not.

And as engagement becomes more digital, customers are demanding a more customer-centric, seamless and personalized experience. An exceptional experience. They are also less forgiving, with one in three customers saying they will leave a brand they love after just one bad experience.

It is time to translate expectations into experiences. Digital technologies enable businesses to engage with customers at every touchpoint of their purchasing journey, to listen and understand what customers really want and need, and to wow customers with the exceptional experiences they seek.

OpenText Experience Cloud

OpenText Experience Cloud unites customer experience capabilities under one platform to create engaging customer experiences. With an unmatched breadth of capabilities for servicing the entire customer journey, from acquisition to retention, organizations can build memorable experiences that are targeted and uniquely customized. And with AI-powered analytics, organizations can evaluate customer interactions at scale, ensuring the right business decisions.

Why Experience Cloud?

  • Deliver relevant, data-driven experiences: Create personalized experiences that resonate with audiences on any device, anytime, anywhere.
  • Bring data sources together quickly: Integrate with systems of record out-of-thebox for fast personalized experiences and ROI.
  • Scale personalization and compliance with AI: Put superior customer insights to work at scale with AI-powered analytics and assisted authoring. Protect customer data and privacy with intelligently-automated governance processes.
  • Enable new business models: Adapt to customer expectations as they change with new ways to sell, engage and assist.