Customer expectations are rising. Digital adoption is accelerating, whether businesses
are ready or not.
And as engagement becomes more digital, customers are demanding a more
customer-centric, seamless and personalized experience. An exceptional experience.
They are also less forgiving, with one in three customers saying they will leave a brand
they love after just one bad experience.
It is time to translate expectations into experiences. Digital technologies enable businesses to engage with customers at every touchpoint of their purchasing journey, to listen and understand what customers really want and need, and to wow customers with the exceptional experiences they seek.
OpenText Experience Cloud
OpenText Experience Cloud unites customer experience capabilities under one
platform to create engaging customer experiences. With an unmatched breadth of
capabilities for servicing the entire customer journey, from acquisition to retention,
organizations can build memorable experiences that are targeted and uniquely
customized. And with AI-powered analytics, organizations can evaluate customer
interactions at scale, ensuring the right business decisions.
Why Experience Cloud?
- Deliver relevant, data-driven experiences: Create personalized experiences that
resonate with audiences on any device, anytime, anywhere.
- Bring data sources together quickly: Integrate with systems of record out-of-thebox
for fast personalized experiences and ROI.
- Scale personalization and compliance with AI: Put superior customer insights to
work at scale with AI-powered analytics and assisted authoring. Protect customer
data and privacy with intelligently-automated governance processes.
- Enable new business models: Adapt to customer expectations as they change with
new ways to sell, engage and assist.