This year’s keynote sessions
Keynote addresses from OpenText executive leadership and high-profile industry thought leaders are a highly anticipated focal point of every Enterprise World. Part information, part inspiration, attendees gain first-hand insight into the remarkable impact technology is having on our lives, how we can use it to drive innovation and the OpenText strategic vision and product roadmap that will allow our customers to succeed in this new landscape.
Mark J. Barrenechea
OpenText CEO & CTO
Mark J. Barrenechea joined OpenText as President and Chief Executive Officer in January 2012, and also serves as a member of the Board. In January 2016, Mark took on the role of Chief Technology Officer.
As CEO of Canada’s largest software company, Mark oversees the strategic direction of the organization and upholds the company’s position at the forefront of the industry. Under his direction, the Company has grown both organically and through strategic acquisitions, into a $2.8 billion technology company.
Mark’s unwavering commitment to innovation and results, combined with a dedication to customers’ needs, led him to successfully realign the company’s products, transforming OpenText into an Enterprise Information Management leader.
A prominent thought leader, Mark‘s extensive experience in information technology affords him a unique insight into the technological changes ushering in the fourth industrial revolution. In his latest book, The Intelligent and Connected Enterprise, Mark identifies how to securely transform information into an asset that can be used to reimagine business for unlimited potential in an ever-changing digital world.
Before joining OpenText, Mark was President and Chief Executive Officer of Silicon Graphics International Corporation (SGI), where he also served as a member of the Board. A pioneer of Technical Computing, Mark defined and distinguished the new market from Business Computing and established SGI as one of its leaders.
During his time at SGI, he led the company’s strategy and execution. His role included transformative acquisition of assets as well as penetrating diverse new markets and geographic regions.
Prior to SGI, Mark served as Executive Vice President and CTO for CA, Inc. (CA), (formerly Computer Associates International, Inc.) and, as a member of the executive management team. Mark was also Senior Vice President of Applications Development at Oracle Corporation, responsible for managing a multi-thousand-member global team. Additionally, he was a member of the executive management team.
Mark has also served in a number of other positions including, Vice President of Development at Scopus, a software applications company, and Vice President of Development at Tesseract, where he was responsible for reshaping the company’s line of CRM and human capital management software.
Mark has been the recipient of many accolades over the years. In 2011, the San Francisco Business Times named him the 2011 Best Large Company CEO. Most recently, he was named the 2015 Results-Oriented CEO of the year by the CEO World Awards. The prestigious award recognizes Mark’s leadership and innovation in attaining results for the company and its customers.
Mark has authored a number of other books including The Golden Age of Innovation, On Digital, Digital: Disrupt or Die, eGovernment or Out of Government, Enterprise Information Management: The Next Generation of Enterprise Software, Software Rules and e-Business or out of Business. Mark holds a Bachelor of Science degree in Computer Science from Saint Michael’s College. He currently serves as a member of the Board and Audit Committee of Dick’s Sporting Goods and as a member of the Board of Avery Dennison.
Musician and Humanitarian, Special Guest Speaker
Peter Gabriel is best known as a musician. He started his solo work in 1975 after leaving his old school group: Genesis. He has released eleven solo albums and written soundtracks for three films.
In 1980 he founded WOMAD (World of Music Arts and Dance), which has presented 170 festivals in over 30 countries. The festival became the inspiration for Real World Records, which he launched in 1989 with the aim of providing talented artists from around the world with access to state-of-the-art recording facilities, and help get their music better known around the world. Artists released by the label such as Hukwe Zawose, Ayub Ogada, Nusrat Fateh Ali Khan, Papa Wemba, Totó La Momposina, Sheila Chandra and more recently The Gloaming, Les Amazones d’Afrique and Loney dear, have all helped establish the label’s eclectic credentials.
Since 1980, when Peter released the anti-apartheid single ‘Biko’ he has been actively involved in human rights campaigning. He has participated in many benefit concerts, notably Amnesty International’s 1988 Human Rights Now! Tour, which was the first benefit concert to tour globally with Youssou N’Dour, Bruce Springsteen, Tracy Chapman and Sting. It was on this tour he saw first-hand how video can transform a human rights activist’s chances of achieving justice and change, and in 1992 proposed the creation of an organization to pioneer the use of video in human rights work, WITNESS.org. Around 2000 he co-founded the Elders.og, with Richard Branson, to bring together a small group of highly respected global leaders, launched with Nelson Mandela in July 2007, and currently chaired by Mary Robinson.
For his music, Peter has received several Grammy and MTV awards, an Oscar nomination, the Chevalier dans l’Ordre des Arts et des Lettres and various lifetime achievement awards including BT’s Digital Music Pioneer Award and The Polar Music Prize. He has twice been inducted into the Rock and Roll Hall of Fame. For his activism, The Nobel Peace Prize Laureates awarded him Man of Peace award in 2006 and TIME magazine named him one of the 100 most influential people in the world.
Peter is now writing and recording, and working on a plan to create a streaming service for digital medicine and an Interspecies Internet.
OpenText Executive Vice President of Engineering
Muhi S. Majzoub is the Executive Vice President of Engineering for OpenText. Joining the company in 2012, Muhi has held various senior executive positions. He currently leads the development organization to define the vision and strategy for OpenText products and their transition to the cloud.
Prior to OpenText, Muhi was Chief of Products for NorthgateArinso, where he was responsible for defining the company's product vision, strategy and the development life cycle. He focused on consolidating the late software portfolio and developing new product capabilities for both cloud and on-premises solutions.
Muhi has also held the position of Senior Vice President of Product Development for CA, Inc., where he was responsible for the development of the common technology platform and components and integration strategy.
Prior to CA, Muhi was Vice President of Product Development at Oracle Corporation. During his tenure at Oracle, he was responsible for the delivery of the Sales Automation Suite, including Sales Online TeleSales, Sales Compensation, Sales Intelligence and many other Internet technology projects, such as Oracle Store, Oracle.com and the MetaLink TAR system.
Muhi attended San Francisco State University.
For more on Muhi’s thoughts and industry expertise, you can follow him on Twitter.
Inventor of the Web and CTO Inrupt, Inc
Sir Tim Berners-Lee invented the World Wide Web in 1989 while working as a software engineer at CERN, the large particle physics laboratory near Geneva, Switzerland. With many scientists participating in experiments at CERN and returning to their laboratories around the world, these scientists were eager to exchange data and results but had difficulties doing so. Sir Tim understood this need, and understood the unrealized potential of millions of computers connected together through the Internet.
Sir Tim documented what was to become the World Wide Web with the submission of a proposal specifying a set of technologies that would make the Internet truly accessible and useful to people. Despite initial setbacks and with perseverance, by October of 1990, he had specified the three fundamental technologies that remain the foundation of today’s Web (and which you may have seen appear on parts of your Web browser): HTML, URL, and HTTP.
He also wrote the first Web page editor/browser (“WorldWideWeb”) and the first Web server ("httpd"). By the end of 1990, the first Web page was served. By 1991, people outside of CERN joined the new Web community, and in April 1993, CERN announced that the World Wide Web technology would be available for anyone to use on a royalty-free basis.
Since that time, the Web has changed the world, arguably becoming the most powerful communication medium the world has ever known. Whereas only roughly one-third of the people on the planet are currently using the Web (and the Web Foundation aims to accelerate this growth substantially), the Web has fundamentally altered the way we teach and learn, buy and sell, inform and are informed, agree and disagree, share and collaborate, meet and love, and tackle problems ranging from putting food on our tables to curing cancer.
In 2007, Sir Tim recognized that the Web’s potential to empower people to bring about positive change remained unrealized by billions around the world. Announcing the formation of the World Wide Web Foundation, he once again confirmed his commitment to ensuring an open, free Web accessible and meaningful to all where people can share knowledge, access services, conduct commerce, participate in good governance and communicate in creative ways.
A graduate of Oxford University, Sir Tim teaches at Massachusetts Institute of Technology as a 3Com Founders Professor of Engineering and in a joint appointment in the Department of Electrical Engineering and Computer Science at CSAIL. He is a professor in the Electronics and Computer Science Department at the University of Southampton, UK, Director of the World Wide Web Consortium (W3C), and author of Weaving the Web and many other publications.
Global Head Digital Channels
Treasury and Trade Solutions, Institutional Clients Group
Mayank Mishra is the Global Head of Online Banking and Connectivity Services, at Citi’s Treasury and Trade Solutions (TTS) business.
Mayank Mishra is responsible for leading Digitization, Client Experience and Productivity initiatives for online payments and other Treasury and Trade Solutions across the global footprint of 95+ countries through the use of Industry leading digital platforms. In this role, Mayank Mishra and his team work with the clients to drive Strategy, Execution and commercialization of CitiDirect BE, Citi’s award winning Online Banking platform. This platform, CitiDirect BE, provides a wide range of services across Payments, Receivables, Liquidity, Trade and Supplier Finance supporting all the Citi Treasury and Trade Solutions markets globally. Mayank Mishra is also responsible for Streamlining Corporate-to-Bank payment and information flows through integration with clients’ systems, such as Enterprise Resource Planning (ERP) and Treasury Management solutions. Mayank Mishra’s priorities include enhanced overall experience through creation of industry leading Online Banking and Connectivity capabilities.
Mayank Mishra has over 25 years of industry experience, with over 12 years in leading Digital Services in Online Payments space. Mayank Mishra holds a Master's degree in Computer Science and currently resides in New York City. He is an avid golfer and a tennis enthusiast.
Coca Cola European Partners
Responsible for and advocated Digital Transformation Programmes, Accountable for various Digital Initiatives across various functions and across the company and spearheaded innovation labs in North America and Europe—collaborating with Universities, start-ups and technology pioneers. Commercially minded with the ability to go from vision to strategy to execution.
A certified Lean Six Sigma Black Belt (British Standards Institute & GlaxoSmithKline), Innovation & Technology Award Winner (British Indian Awards 2016), along with internal Coca-Cola accolades, Football Coach (FA Level 1 commencing) and Managing an U7 football team (unbeaten for 9 consecutive matches) are a few highlights and achievements.
South African National Parks
Kamal Pillay is the Chief Information and Technology Officer at South African National Parks. Joining the organization in 2016, Kamal leads the SANParks on its digital transformation journey.
Prior to joining SANParks, Kamal was Chief Director of Information Technology for the Department of Environmental Affairs, where he was responsible for defining the organization’s company's technology vision and strategy. He focused on consolidation the organizations application portfolio, implementing new solutions and the organization’s enterprise information management implementation.
Kamal has also held the position of Chief Director at the Department of Environmental Affairs where he focus on strategic IT projects in support of environmental management for the South African Government.
Nick Barber is an analyst at Forrester, serving Application Development & Delivery (AD&D) Professionals. He specializes in video technologies, including live and on-demand video within the enterprise and for customer experiences. His research centers on how companies can use online video platforms for sales and marketing operations and how they can enhance their business using video collaboration and video conferencing. Prior to joining Forrester, Nick was the director of online video at IDG News Service, where he was a technology news journalist serving IDG's global network of websites.
Founder and CEO, Aspire
Kaspar is the founder and CEO of Aspire, a boutique consulting firm specializing in the CCM and Digital Customer Experience (DCX) industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events. Aspire provides strategic consultancy services to technology vendors, services providers, enterprises and investment firms.
In June 2018, Kaspar spearheaded the launch of The Aspire Leaderboard, the industry’s first interactive CCM vendor positioning portal. Designed to take the complexity out of CCM decision-making, the Leaderboard features independent vendor evaluations, supported by dynamic filtering capabilities, alongside the latest CCM news, insight and events.
Prior to establishing Aspire, Kaspar was responsible for running InfoTrends’ global production workflow and customer communications advisory service. Here he provided market research, insights and strategic consulting services that helped technology vendors and service providers understand the shifts in the customer communications and workflow markets.
Kaspar received a Masters of Science (MSC) degree in Industrial Engineering and Management from the University of Twente (Netherlands), with specializations in information systems and business-to-business marketing.
Vice President and Research Director, Forrester
Allen Bonde leads Forrester’s research around the digital experience technology and services stack, focusing on the key strategies and building blocks for operationalizing high-impact, memorable customer interactions to drive growth, build loyalty and meet accelerating market challenges. His team covers digital service providers, DX platforms, CMS and DAM, PIM, commerce suites and core SaaS apps and enablers, and he is particularly interested in the role of design thinking, rich media and AI-based automation in driving engagement and scale of customer-facing apps.
Allen has held a wide range of technology, research, consulting and marketing leadership roles over his 28-year career. Prior to joining Forrester, he was a cofounder of social marketing pioneer Offerpop (now Wyng) in 2010 and held executive roles at KANA Software, OpenText, Placester and Repsly. He has also held analyst and practice leadership positions at Yankee Group, McKinsey and his own firm. He has appeared on MSNBC, CNBC, and FOX TV; has been a contributor to CMO.com, CRM Magazine, DMNews and Forbes; and has delivered keynote talks on four continents. He started his career as a data scientist in the telecom sector, where he applied early AI and big data techniques and was awarded a US patent.
Allen holds a master’s degree in engineering from the University of Virginia, where his graduate thesis focused on neural network models, and a B.S. with high honors from Worcester Polytechnic Institute.
VP, Principal Analyst, Forrester
Mike's research focuses on software technologies, platforms, and practices that enable technology professionals to deliver digital transformations that lead to prescient digital experiences and breakthrough operational efficiency. His key technology coverage areas are AI, machine learning, deep learning, AI chips and systems, digital decisions, streaming analytics, prescriptive analytics, big data analytical platforms and tools (Hadoop/Spark/Flink; translytical databases), optimization, and emerging technologies that make software faster and smarter. Mike is also a leading expert on the intersection of business strategy, artificial intelligence, and innovation.
Mike provides technology vendors with actionable, fine-tuned advisory sessions on strategy, messaging, competitive analysis, buyer-persona analysis, market trends, and product road maps for the areas he directly covers and adjacent areas that wish to launch into new markets or use new technologies.
Mike is a recipient of the Forrester Courage Award for making bold calls that inspire leaders and guide great business and technology decisions.
Analyst, 451 Research
Nick Patience is 451 Research’s lead analyst for AI and machine learning, an area he has been researching since 2001. He is part of the company’s Data, AI & Analytics research channel but also works across the entire research team to uncover and understand use cases for machine learning. Nick is also a member of 451 Research’s Center of Excellence for Quantum Technologies.
Nick has a long background in research into how applications can take advantage of data—in particular unstructured data—using AI and machine learning. He is a cofounder of 451 Research and rejoined the team in 2015 after almost three years running product marketing at machine learning-driven eDiscovery and information governance software company Recommind (now part of OpenText). He has held various senior management roles at 451 Research in both in New York and London since 1999.
Prior to starting 451 Research, Nick was a financial and technology journalist with ComputerWire (now part of Datamonitor) in London and New York. Nick has a master's degree in computing science from the University of London, and a BA in Philosophy and Music from Middlesex University.
Principal Analyst Serving Enterprise Architecture Professionals
Henry serves enterprise architecture (EA) professionals by helping them understand the concepts, techniques and tools they need to support the digital business. His current research focuses on integration—both internal to a business and business to business—and on data governance, stewardship and discovery. Henry also has a separate research stream on how customers' values affect companies and government.
Previous work experience
Henry has done previous work on master data management, enterprise application integration, middleware, adapters, business activity monitoring, enterprise architecture tools and open source and risks issues.
Henry came to Forrester through its acquisition of Giga Information Group and Giga's affiliation with GigaGroup. He brings more than 30 years of IT experience to his clients. Prior to joining GigaGroup, he was the technical director of Euriware, a French IT services company specializing in industrial IT and related technologies. In addition, Henry was involved as chief architect in strategic projects for large telecommunications, automotive and marketplace customers.
At earlier stages of his career, he held various technical positions in a knowledge management company and at Alcatel.
Henry is the author or coauthor of many reference articles and books on IT architecture. He has a master's degree in IT from the ESIEE engineering school in Paris. He is fluent in French and English and is based in Paris.
President, Content Results, LLC
John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics.
Vice President and Principal Analyst, Deep Analysis
Connie Moore is a world-class communicator, consultant, futurist and advisor with more than twenty-five years’ experience in business technology, customer experience (CX), digital transformation, information management, process improvement and change management. As Vice President and Principal Analyst at Deep Analysis, Connie advices clients on the transformational impact of machine learning and AI on information management and process automation. She is currently researching the state of intelligent process automation (BPM software), how AI will transform content creation and delivery; the fragile interrelationship between customer experience, trust and cybersecurity; and connecting robotic process automation with low code platforms to create a higher performance business.
Prior to Deep Analysis, Connie was Senior Vice President of Research at Digital Clarity Group, where she focused on CX technologies. Last year she spearheaded a ground-breaking primary-research study on the state of the market for digital experience platforms in North America and Europe. Other recent publications have tackled topics, such as customer journey strategies, omnichannel, digital asset management (DAM), headless content management, workforce automation, BPM software, digital outside/inside transformation and change management.
Connie was Vice President and Research Director at Forrester Research for more than 20 years, where she drove innovative dialog among marketing, business and IT executives about business transformation while managing Forrester’s acclaimed business process and content/collaboration research teams.
Connie is widely recognized and respected throughout the world for her forward looking and groundbreaking research in BPM and information management. In recognition of her many contributions, Connie received the highly coveted Marvin Manheim Award from the Workflow Management Coalition (WfMC) for thought leadership in business process management, case management and workflow. She is also former director of AIIM International. Connie holds an MBA from George Washington and a BA from East Carolina University.
Research Director, Government Digital Transformation Strategies, IDC
Adelaide O'Brien is Research Director for IDC Government Insights, responsible for Government Digital Transformation Strategies. Ms. O'Brien assists clients in understanding the full scope of efforts needed for digital transformation, and focuses on technology innovations, such as Big Data, AI, cognitive, and cloud in the context of government use cases such as customer experience, data driven benefits and services, and public health protection. Ms. O'Brien's research also includes a particular emphasis on journey maps that assist clients in understanding the full scope of efforts required to achieve outcomes, and she has benchmarked the maturity of deploying cloud and Big Data and analytics in the federal government. Her research also includes the threats and opportunities now facing government's ecosystems in leveraging agency information as a critical asset, allowing stakeholders to make better decisions, provide better services and experiences for constituents, and react in real time to limit liabilities and manage risks.
Previously, Adelaide led the Services Marketing organization at Avaya, and the end user offer management teams (including government) at Lucent. She has a long track record of translating customer preferences into actionable business initiatives and has been recognized for leading cross-functional teams to achieve outstanding results through change management and customer focus. She has served on the Digital Government Institute Customer Services Advisory Committee, supporting leading-edge education programs on key topics facing government IT managers, received a Volunteer of the Year Award from Women in Technology, and served on the Federal Government Big Data Community of Practice. Adelaide began her career working in Minnesota State Government.