Switch to smarter, simpler IT service management software for better service experiences, faster service delivery, and lower TCO
Enhance service experiences, speed up delivery, and reduce costs and complexity
Meet our AI-powered IT service management software
AI-powered self-service options
Empower employees to open requests, get answers, and resolve issues through a service portal or mobile app. Guide them with automated workflows, knowledge articles, and a generative AI virtual agent.
Codeless configurations
Spin up services without relying on developers. A low-code design studio makes it easy to build and maintain your service management applications. Get started with out-of-the-box, ITIL-certified best-practice templates.
Built-in AI and analytics
Raise IT and agent productivity by harnessing the power of AI and machine learning. With speed and confidence, you can fulfill requests, resolve incidents, detect problems, and drive changes.
Why choose OpenText™ Service Management?
CIO perspective: The benefits of a single service desk platform
Elevate user experiences
Deliver the self-service wow with AI and free users to resolve issues on their own.
“We observed a 30% reduction in call volumes as our users continue to handle more and more tasks independently. In addition, AI-driven functions revolutionized incident management.”
“We much prefer to work with repeatable, out-of-the-box functionality and built-in integration capabilities than create custom workflows—that’s why we chose [the OpenText ITSM solution].”
“SaaS implementation... means we no longer have to worry about maintaining on-premises infrastructure or version upgrades.”
Find the plan that works for you
OpenText Service Management Express (SaaS)
OpenText Service Management Premium (SaaS)
Learn more about our ITSM software
Demos
See OpenText Service Management in action.
