Customer stories

PJM Interconnection

PJM Interconnection Strengthens ECM Stance


  • Evolve enterprise content management stance
  • Ensure corporate information is available across the organization when needed
  • Comply with industry requirements for FERC and NERC as well as internal standards


  • Increased operational efficiency

  • Enhanced collaboration

  • Automated record retention


Regional Transmission Organization speeds content access, automates email retention and enhances security with OpenText ECM software and services.

The best use of our capital was to invest in OpenText Managed Services to help us ensure that our system was reliable and fast. Their expertise and experience with things like upgrades and being able to bounce ideas off of them about things we want to do with the application has been invaluable to us.

Jonathan Ruffin
Sr. Application Developer, Corporate Applications, PJM Interconnection

About PJM Interconnection

PJM Interconnection ensures the reliability of the high-voltage electric power system serving 65 million people in all or parts of Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia. For more information, visit:

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