OpenText B2B Managed Services is the ideal solution to manage the company’s B2B network needs, including onboarding and enabling trading partners, mapping, translation, document tracking and monitoring. Matson Logistics consolidated its EDI operations from four different service providers to a single platform and handed off the day-to-day responsibilities to OpenText.
We wanted to be involved but leave the daily grind, support and set up of trading partners to OpenText, which has enabled Matson to provide a very stable, reliable and scalable worldclass B2B service to our community,” said Raja. “OpenText is a leader in Gartner’s Magic Quadrant in the B2B space and, partnering with such a leader, enables Matson to focus on internal road maps and projects.”
“The EDI support costs have been cut by 24 percent since moving to OpenText,” explained Raja. “We used to have a huge EDI team, but we were able to reduce the number of resources that were focused on EDI. Most of our IT EDI B2B support is now handled by OpenText, which was a huge cost savings for us. We were able to train and redeploy our EDI support resources to higher value-added areas.”
Along the way, the company discovered additional savings from licensing fees and data charges. “We no longer have to have our own translation framework and pay license and maintenance fees. That is a huge savings. The kilo-character charges that Matson was paying monthly to the value-added networks have also gone, and we have reduced almost 40% by moving all of our transaction volume to OpenText.”
With OpenText, Matson Logistics can better meet its service level obligations and avoid paying fees and fines related to delays and non-compliance. “OpenText B2B Managed Services really helped us to deliver on our service-level agreements with our internal customers as well as with our trading partners,” said Raja. “We have had a reduction in Advance Ship Notice (ASN) fees alone of 12 percent since we migrated all our ASNs to OpenText.”