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WHSmith Continues e-Commerce Leadership

WHSmith logo

Leading British retailer relies on long-term partner OpenText to streamline supply chain

OpenText B2B Managed Services is an integral part of achieving the benefits of any new project with our business partners, as well as central to our ongoing operations.

Alastair Reid, Support Manager for Trading and Marketing, WHSmith


  • Manual processes caused delays for replenishing stock
  • Lead times for new stock could reach several weeks



  • Faster stock supply, from weeks to days
  • Supply chain visibility
  • Reallocation of staff to value-added efforts
  • Integral component to business success

About WHSmith

WHSmith is one of the largest retailers in the United Kingdom (UK), with more than 600 High Street stores and 600 stores at airports, train stations and service areas. It focuses on the sale of stationery, books, entertainment, and news.