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Deutsche Post DHL

Deutsche Post DHL Delivers the Goods with OpenText MBPM Solution

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OpenText Solution Enables Process Improvements and Enhanced Information Management, Supporting Shared Service Center Model

MBPM has introduced a level of automation that would have been unthinkable previously. We are now managing complex customer tariffs and are able to process in excess of 30 million tariff items in a fraction of the time it used to take, with far greater accuracy, automation, and ease of exception handling.

Thomas Moerkerke, Program Manager, Business Process Management, Finance, Deutsche Post DHL


  • Difficulty applying timely, consistent customer tariff updates
  • Lack of visibility across a customer account due to multiple ERP systems, email to shared mailboxes and numerous spreadsheets
  • Drive to reduce costs in customer administration
  • Distributed service model affected accuracy and speed of service



  • Fast, accurate updates to customer tariffs with complete audit trail
  • Improved visibility and completeness of customer information
  • Automation of exception handling has helped reduced operational costs by 12%
  • Streamlined processes, eliminating double keying of data

About Deutsche Post DHL

Deutsche Post DHL (DP DHL) is the world’s leading postal and logistics services group. Its integrated DHL and Deutsche Post brands offer comprehensive services in international express, air and ocean freight, road and rail transportation, and contract logistics. The group generated revenue of more than 55 billion euros in 2012 with 475,000 employees in more than 220 countries and territories. For more information, visit: www.dpdhl.com