Powerful Workforce Optimization Delivered by Beautiful Technology
Because the modern enterprise must compete in the marketplace by delivering superior service, it is no surprise that the contact center serves on the front-line for enabling exceptional customer experiences.
In today’s digital world, where the behaviors and preferences of customers are constantly changing, contact center agents are in direct contact with customers who are motivated to buy on one day and frustrated with a purchase on the next.
Workforce Optimization (WFO) and Voice of Customer (VoC) solutions enable contact centers to meet and exceed customer expectations with real-time agent support and workforce performance management capabilities while gaining actionable insight from customer interactions.
Download the Executive Brief, OpenText Workforce Optimization, to learn how OpenText powers your contact center to deliver improved employee and customer engagement.
You will learn about the benefits of:
- An integrated, modular product suite that streamlines call recording, performance management, scheduling and training
- Industry-leading compliance management made possible by intelligent masking and muting
- Deep Voice of Customer (VoC) discovery that enables near real-time actionable insights