OpenText Qfiniti for Amazon Connect

Capturing experiences to drive engagement

The era of clunky call recording, bad coaching and poor scheduling is over! Learn more about how OpenText™ Qfiniti, recently named “WFO Provider of the Year”, integrates seamlessly with your Amazon Connect cloud-based contact center deployment to:

  • Replace your existing coaching solution and move to the cloud
  • Cut your total cost of ownership by moving to pay as you go
  • Avoid traditional vendor headaches with costly upgrades

Licensed modules in the cloud-based Qfiniti platform include:

OpenText Qfiniti - Workforce Engagement Management with Amazon Connect

Amazon Connect

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no upfront payments or long-term commitments and no infrastructure to manage with Amazon Connect.

Learn more about Amazon Connect

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Want a custom Qfiniti for Amazon Connect demo? Let’s talk!