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Tackling compliance in the call center

Prevent compliance risks and penalties

Privacy regulations over the past decade have changed the requirements for contact center recording and analytics. Non-compliance with these requirements can result in restrictions, or fines that range from $5,000 to $100,000 per month, as well as irreparable damage to valuable relationships with partners and customers.

The white paper Tackling Compliance in the Contact Center covers how your contact center recording platforms should handle compliance with regulations such as:

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Payment Card Industry (PCI) Data Security Standards
  • General Data Protection Regulation (GDPR)
  • Personally Identifiable Information (PII)

Download this paper today.

 

 

Download the white paper

Tackling Compliance in the Contact Center