With survey fatigue at an all-time record high, common sense will prevail to stop asking for contact center feedback in bad surveys and start to listen more to what your customers are saying with the right survey techniques.
Listen to Roger “Dr. WFO” Lee from OpenText™ Qfiniti and CCNG President David Hadobas as they discuss:
- The alarming upsurge in bad contact center surveys
- Best practices for collecting feedback that requires more “listening” than “asking”