Create a Customer Feedback strategy that drives customer satisfaction
Getting customer feedback is essential to contact center, customer service and voice of the customer (VOC) leaders and managers. Without it, the contact center operates in a vacuum, and customer service and satisfaction suffers as a result.
In this age of empowered consumers, traditional survey methods won’t get you the insights you need. In fact, response rates for paper-based surveys are just 10%.1 Today’s organizations need a new solution.
Collect actionable customer feedback
Collecting feedback doesn’t mean more surveys. With powerful new artificial intelligence (AI) tools and speech analytics, the landscape has changed, making it easier to uncover insights through customer sentiment.
Download the Digital Clarity Group Insight Brief, Looking for Customer Feedback in All the Right Places, and learn how to:
- Build an "ask + listen" strategy to continually gather and interpret feedback from the right customers across multiple channels.
- Distinguish the top 15 "ask + listen" technologies—from workforce optimization (WFO) to predictive analytics.
- Turn simple listening skills into a competitive differentiator for your enterprise.
- Create an "ask + listen" culture in 8 action steps.
Start planning your strategy today.
1Connie Moore, Digital Clarity Group, Looking for Customer Feedback in All the Right Places.