CEM software solutions that create beautiful online experiences

In an evaluation of 13 CEM solutions, Ovum, a leading market research and consulting group, identified market leaders that are considered "worthy of a place on most technology selection shortlists” with products that are “widely accepted as best-of-breed." And, OpenText™ made the list… twice. OpenText was named a market leader for both its OpenText TeamSite™ and OpenText Web Experience Management solutions.

The report highlights:

OpenText TeamSite—TeamSite remains a leader in this year’s analysis. Ovum commended its modern design that makes work easier for non-technical users, extensive personalization and optimization features and real-time analytics.

OpenText Web Experience Management—Ovum praised OpenText WEM as an enterprise-grade solution that supports all organizational customer-centric touchpoints, including intranet and extranet. Ovum also acknowledged its responsive design, analytics and content targeting capabilities as strengths.

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The report offers a detailed look at why customer experience management should be on the agenda of all organizations. It also explores:

  • Ovum’s view of the WEM market as a whole
  • How to build a customer experience strategy
  • The strengths, weaknesses, opportunities and threats of all 13 solutions evaluated

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Ovum Decision Matrix: Selecting a Web Experience Management Solution