Redefine the customer journey

Elevate the customer experience

By 2020, customer experience will overtake price as a key product differentiator.1 And enterprises are ramping up for the challenge. In fact, Gartner predicts that in 2018, over 50% of organizations will redirect their investments to customer experience innovations.2

So how can you ensure your enterprise stays on the cutting edge of customer experience innovation?

Deliver a continuous connected customer experience

Read the comprehensive eBook Delivering the continuous connected customer journey and discover:

  • What a continuous connected customer journey looks like and how it can optimize customer engagement and satisfaction.
  • The 5 layers of customer engagement that ensure an exceptional customer experience.
  • The 11 distinct stages of the continuously connected customer journey and the questions you must ask each step of the way.
  • How to calculate and optimize customer lifecycle value.

Start optimizing the customer journey today

A suite of customer experience solutions all working together in harmony can help you successfully gain insight, scale and connect many customer journey touch points, from the tested online experience to the monitored customer service experience.

Explore the OpenText experience

1Walker Research, Customers 2020: A Progress Report. 2017.
2Gartner, "Gartner Survey Confirms Customer Experience is the New Battlefield."

Download the eBook

Delivering the continuous connected customer journey