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We are the voice of the customer
Investigate. Evaluate. Innovate.

The Process

At OpenText, we didn’t become the world leader in Enterprise Information Management (EIM) by standing still. We are always looking for ways to improve the customer experience at every opportunity.

Using key listening posts, the Customer Experience Team advocates your thoughts and ideas within OpenText. When you succeed, OpenText succeeds. It’s that simple.

By collecting customer insights and incorporating them into our everyday business decisions, we are able to continually deliver on the needs of our customers.

Your feedback is essential to improve the customer experience at OpenText. We invite you to share your experiences by contacting us at or completing one of our surveys. We would love to hear from you.

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2018 CX Annual Report

The 2018 Customer Experience Annual Report is a testament to the value we place on customer feedback. Within this report you will learn about our culture here at OpenText, our current customer initiatives, and how we turn feedback into action.

We hope our 2018 Customer Experience Annual Report provides insight into the significance we place on listening to, and acting upon, the voice of our customers.

 Download now


Every so often, we’ll update this site with a question or two that invites you to give us a little more insight into what you expect from us and what you think would make your relationship with OpenText even better.

If you’d like us to respond to your feedback, please ensure to leave your name, email address and phone number.

Provide feedback

Contact Information

  Customer Experience