Designing with Digital in Mind

“CEOs and CIOs around the world are looking at the customer experience as the next differentiator. Everyone can code stuff, but the experience is what matters.”

Dr. Eric Schaffer, Founder and CEO, Human Factors International

Providing a consistent and compelling experience across all interactions, whether physical or virtual, is a business imperative. Mobile and digital devices and technologies are everywhere, amplifying the need to engage and connect with customers. In fact, a recent study revealed that 89 percent of companies say they expect to compete primarily on the basis of customer experience by 2020.

By moving from traditional paper-based documents to engaging conversations across all channels and designing with digital in mind, you can turn your communications into a differentiator instead of an obligation.

See how Gore Mutual, Canada’s oldest federally-licensed property and casualty insurer created a Digital First for Canada’s Insurance Industry—read the case study.

Download the white paper Businesses Must Design for Better Digital Experiences to learn how your business can take your communications to the next level.

Download the White Paper

Businsses Design

Businesses Must Design For Better Digital Experiences