Technical Support, Ireland
What does a typical day look like for you?
I start off my morning by checking my emails and prioritizing my work, including reviewing technical issues assigned to me. I spend a lot of time understanding and replicating the issues reported by the customer so that they can be investigated accordingly. In the complex process of issue investigation, I get to interact with customers globally and colleagues from other teams including the wider Technical Support team, Engineering team and the Professional Services team across EMEA.
Why did you join OpenText?
One of the major reasons behind joining OpenText is the product I get to support. I love debugging, technical analysis and solving complex problems. Secondly, I love Cork city. It is a very quiet and calm place where you get to live close to nature.
What do you enjoy most about your job?
I like the challenge and the variety, every day you get to work on a new issue with a different customer. There is always something to look forward to when you come to the office.
Why did you decide to work in Technical Support?
Technical support is a challenging role. Since I started in this position, I have a new perspective for solving problems and I have learned new approaches for issue investigation. As a Technical Support Analyst, I get to interact with customers on a daily basis and it is always fun to talk to new people.
How would you describe the OpenText culture in Ireland?
I have a fantastic team, everyone is very welcoming. My team made it very easy for me to settle into the office and many have become my personal friends, we sometimes hang out together outside of work as well. Frequent team building exercises (like the Office Olympics) organized by the site Social Committee create a good atmosphere and a positive buzz in the office.
What do you like to do outside of work?
I love going on long walks with my husband. Cork has many beautiful walking trails and parks which are always fun and beautiful. There are many ancient castles/monuments as well around Cork (like Cobh, Kinsale, Blarney etc.) which have beautiful walking trails and significant history. We love exploring historical monuments.