3-5508 CX-E TeamQ

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Duration: 2 hours

This course is intended for CX-E administrators, partner technicians, TeamQ managers and supervisors that will implement and manage the CX-E TeamQ call center application. The course starts with an overview of TeamQ, followed by installation and configuration of TeamQ. The course ends with a module on managing TeamQ; the logs, agents, managers, call flows, recordings and reports.

Highlights:

  • TeamQ overview
  • Installing and configuring TeamQ
  • Managing a TeamQ application

On completion of this course, participants should be able to:

  • Describe the functionality and features of CX-E TeamQ
  • Describe how calls flow and queue in the system
  • Verify TeamQ licensing on a CX-E Voice System.
  • Install TeamQ on an existing CX-E Voice system.
  • Complete the initial configuration of TeamQ
  • Plan and build a call path, complete with recordings and announcements
  • Create agent, superviser, and manager accounts.
  • Configure the CX-E mailboxes as Agents and supervisors
  • Configure CX-E to route calls to a TeamQ queue.
  • Install and configure the TeamQ desktop client.
  • Manage agents and calls as a manager and supervisor
  • Monitor calls and agent activity
  • Generate reports
  • Setup logging to troubleshoot problems
  • Record new and modify existing TeamQ prompts.

Audience

Business Administrator

Prerequisites

  • 3-5501 – CX-E Business Administration
  • Understand call center concepts and functionality
  • Windows Server administration
  • Pricing

    Format Currency Price
    Per Student Online USD 650.00

    Taxes: All prices exclude VAT or other taxes where applicable (all currencies).

    Extra expenses: Customer site course prices do not include instructor travel expenses, which are billed separately.

    Reservations: Please provide a minimum of 3 weeks advance notice when arranging courses at customer sites.

    Course and workshop calendar

    Below is a listing of all the currently available dates and locations for this course or workshop from OpenText.

    Start Date End Date Start Time TimeZone Session Duration Language Location Price Currency Guaranteed To Run Add
    English Web-based 650.00 USD Add to cart