CX-E Voice Certified Professional

Duration: 5 days

This self-paced eLearning course uses a combination of lecture, demonstration and presentation. Successful completion achieves a certification.

CX-E Voice Certified Specialist:

• CX-E Installation:
  • Hardware and System Design
  • Preparing the Server platforms
  • Installing, Upgrading, and configuring the software
  • Integration

• CX-E Administration:
  • Administration Overview
  • Using the Administration Utility
  • Working with Subscribers
  • Configuring Auto Attendants
  • Managing Notifications

• CX-E Maintenance:
  • Server Configuration
  • Administering the System
  • Upgrading your system
  • Understanding Speech and Prompts
  • Performing maintenance tasks
  • Logging and Diagnostics

CX-E Voice Connections:

• CX-E Presence and Digital Networking

• CX-E Unified Messaging:
  • Web Phonemanager overview
  • Simple Unified Messaging
  • Client Based Unified Messaging
  • Server Based Unified Messaging such as UM for IMAP and UM for Office 365

• CX-E Web Applications:
  • Web PhoneManager
  • Web Client
  • Mobile Services
  • Mobile System Administration

Audience

• PBX or IT Technicians and any others wishing to learn CX-E Voice installation skills.
• Technicians seeking Specialist Certification.
• This class is designed specifically for technicians who install and maintain CX-E Voice systems in the field.

Prerequisites

None