Open Text Announces Comprehensive Email Lifecycle Management Solution for Law Firms
Solution Helps Law Firms Define, Secure and Control Email Content from Creation to Disposition; Significantly Boosts Productivity While Reducing Storage and IT costs
ILTA ’08 – Grapevine, TX –
Open Text™ Corporation (NASDAQ: OTEX, TSX: OTC), a global leader in enterprise content management (ECM), announced today the release of an email management offering for its law firm customers. Combining fundamental email filing and archiving capabilities, the solution helps firms define, secure and control the processes by which emails are managed, retained and disposed, providing key benefits such as improved productivity, better email system performance, and reduced storage and IT costs.
Open Text Email Lifecycle Management for Law Firms addresses the largest business problem facing firms around the world today: managing enormous volumes of client- and matter-related emails. Combining Open Text’s Email Archiving for Microsoft Exchange with Open Text LegalKEY records management capabilities allows users to manage the entire lifecycle of emails from creation to disposition. Robust server-based rules identify when emails should be archived from the message server. Users can still view archived emails in their inboxes and easily access archived messages with a single click.
With the Open Text solution, users also have access to multiple profiling tools which let them properly classify emails into the firm’s document management system so that, for example, an important email on a client matter can be filed with the client’s other case documents. These tools include watching Microsoft Outlook folders and auto-filing new emails dragged into Outlook folders, as well as suggesting logical classifications based on email addressing and threads. Emails which have been classified in the document management system are marked, reducing duplication of effort across the user community.
Additional end-user controls are then layered on top, which support retention and disposition of emails according to compliance mandates and internal policies. With email filing, users actively participate in the process of classifying emails as business records. Once captured as records, emails are then managed securely over the course of their lifecycle, fully preservable with legal holds in the event of audit or discovery, and quickly retrievable with integrated full-text search. Open Text Email Lifecycle Management for Law Firms helps control infrastructure costs associated with messaging systems, while providing easy-to-use interfaces for users to classify messages as business records.
“Law firms are often challenged by the ambiguity of information that is being stored in their email servers, making it increasingly difficult to assess and understand what content is locked away in user accounts, let alone focus on how to extract and use it,” said Mohit Thawani, Business Development Manager, Legal Solutions Group at Open Text. “Our solution gives law firms an automated and reliable way of categorizing high-value and high-volume mission-critical content, along with a targeted approach for moving this content into a more accessible system, saving time and significantly increasing productivity.”
Open Text Email Lifecycle Management for Law Firms is immediately available. For more information please visit: http://www.opentext.com/2/sol-products/sol-pro-edocs-products2/pro-ot-edocs-email.htm
Open Text is a leading global provider of ECM solutions for law firms, with a full range of solutions and legal industry expertise to support law firms’ business practices and proactive compliance needs throughout the matter lifecycle – from client intake through to final disposition. Currently, 70 percent of the AmLaw 100 firms are using Open Text’s content management solutions.
For more information about how Open Text is helping law firms around the world, visit: http://www.opentext.com/2/sol-industry/sol-ind-legal.htm
About Open Text
Open Text, an enterprise software company and leader in enterprise content management, helps organizations manage and gain the true value of their business content. Open Text brings two decades of expertise supporting 46,000 customers and millions of users in 114 countries. Working with our customers and partners, we bring together leading Content Experts™ to help organizations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness. For more information, visit www.opentext.com.
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For more information, please contact
Open Text Corporation
Stephanie Dodge Fazio
Open Text Corporation