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OpenText Enterprise Process Services

Providing business process management and workflow services to integrate business processes across your enterprise application landscape with the OpenText ECM Suite

Your business processes don’t exist in isolation. They involve multiple documents, people, and shifting priorities. To meet today’s demands for an agile, cohesive organization that can quickly respond to changing market dynamics, OpenText Enterprise Process Services is designed to automate your processes by putting information into the hands of the right people at the right time.

Part of the OpenText ECM Suite Shared Services that form the foundation of the OpenText ECM Suite, Enterprise Process Services provides business process management (BPM) tools for the whole lifecycle of a business process, from design and modeling to alterations and deployment. When processes are automated and content is controlled, workers make better decisions and do more with less. From one end user to another, all processes pass through Enterprise Process Services to determine the next stage. In addition, the entire business process is monitored and logged, helping you to readily comply with regulations.

Enterprise Process Services also features a comprehensive user interface design toolkit for organizations, partners, and third-party providers to rapidly prototype and deploy processes that integrate with existing Web or desktop environments, portals, and mobile devices.

Highlights

Enterprise Process Services provides:

  • Powerful and comprehensive integration: Access to all enterprise content out of the box with OpenText’s deep integrations with all major ERP, collaboration, and storage platforms. Not only does this ensure the process flow, but it also provides an integrated user-friendly interface for users struggling to work between different applications.
  • Rapid UI development tools: Best-in-class user interface design tools that allow customers to quickly prototype applications. This allows business users and stakeholders to be part of application design, helping to increase user adoption and reduce the risk of design errors.
  • Graphical process design and modeling: Enterprise Process Services graphical process designer is a user-friendly design environment that enables developers to rapidly define and administer business processes. Fast, efficient, and cost-effective implementation of business processes provides the flexibility necessary to handle all types of changes and processes.
  • Flexible UI options: A full set of tools to integrate content and business processes into popular interfaces such as Microsoft Outlook, Microsoft Office SharePoint Server, portals, and mobile platforms. This is designed for those occasional users who get involved in business processes for special approvals or escalations, and don’t need access to the system via a specialized process management interface.
  • Unmatched industry expertise: OpenText has deep and extensive expertise in a wide range of business processes and industry sectors, such as energy, government and financial services. The company also has expertise in helping customers deploy applications in such areas as human resources, sales and marketing, customer service and accounting and financial management.
  • Event-based processing: Enterprise Process Services’ event-based processing capabilities increase business agility and responsiveness by automatically reacting to transactions and business events.
  • Process accountability: Auditing, analysis, and reporting capabilities ensure optimized business decisions by controlling workflows, performing detailed analyses of current and historical process information, and validating process changes.
  • Escalation management: Enterprise Process Services improves process control by triggering escalations based on time or critical data such as an invoice value. It also supports delegation of tasks to alternate individuals when the primary performer is out of office.
  • Standards support: Enterprise Process Services provide support for standards like XML and WF-XML (Workflow Management Coalition Interface standard for process interaction and handoffs) ensures the protection of legacy investments (such as claims processing systems) through robust integration capabilities.