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OpenText Exstream for Telecommunications

Stand out from the competition by delivering compelling, intuitively designed communications to reinforce your brand and promote loyalty. OpenText Exstream helps telecommunications firms reduce document development and production costs, create critical customer communications faster, and deliver clearer, more relevant communications to help acquire, retain and grow customer relationships. OpenText Exstream also offers industry solutions for financial services, healthcare, insurance, print service providers, public sector, and utilities.

Features

Maximize every touch point

Make the most of every customer touch point with insightful, real-time communications delivered via your customers’ preferred channel, including web, email, print, and SMS.

Deliver targeted content

Use the whitespace on printed bills and statements to reinforce your brand and advertise new products and services. Business users can create messages for automatic document insertion based on user-defined rules.

Cut communication costs

OpenText Exstream helps telcos provide a better customer experience and typically delivers cost-saving benefits in document development and production, reduced paper and postage costs, faster processing time, and more.

Benefits

Multichannel communications

Adapt to customer demand for mobile communications with one source for communications, ranging from visually appealing statements and top-up reminders that simplify complex information with features like data-driven charts and graphs, to personalized email and SMS notifications.

Reduce expensive call center volume

Create documents that are easier for customers to act upon and understand. With graphics and color to highlight vital information, and helpful, dynamically populated charts and graphs driven by customer data, customers spend less time calling your support centers.

Save money on paper and postage costs

Save time, paper and postage costs with electronic delivery channels. You don’t have to go back and redesign document applications created for print to begin producing output in electronic formats. Instead, OpenText Exstream provides a single content source and design.