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OpenText Exstream for Healthcare Providers

OpenText Exstream can significantly reduce costs and drive member behavior with personalized wellness messaging, consolidated EOBs, and group and individual policies—all delivered across member-preferred channels such as email, SMS, and web. Choose OpenText Exstream to help you communicate more effectively with members, care providers, and plan sponsors. OpenText Exstream also offers industry solutions for financial services, insurance, print service providers, public sector, telecommunications, and utilities.

Features

Multichannel and e-delivery

Make the most of every customer touch point with insightful, real-time communications delivered via members’ preferred channels, including web, email, print, and SMS. If a primary delivery method fails, the software automatically sends via secondary channels.

Change member behavior

Drive member behavior with clear, easy-to-understand communications that help members understand the benefits of switching to generic drugs, developing better exercise and eating habits, or which pills to take.

Drive down communication costs

Healthcare payers and providers can cut communication costs by using a single software solution for all aspects of member communications, from design through delivery. Save in document development/production, reduced paper and postage costs, faster processing time, and more.

Benefits

Single solution for EOBs, welcome kits, policies, correspondence

OpenText Exstream produces a variety of member communications that build brand loyalty and promote behavior changes.

Streamlined member communications

Fully integrated end-to-end document processing, including variable design, content integration, and multichannel failover delivery.

Reduce risk and ensure compliance

Ensure consistent branding across channels, remain compliant with regulations, and preserve document fidelity.