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Business Process Management (BPM)

Gain insight into your operations, optimize business processes and drive growth with OpenText Process Suite.

OpenText Process Suite gives organizations a simpler way to bring consistency and efficiency to complex interactions between people, content, transactions, and workflows. Built for both BPM and Case Management, Process Suite enables customers to dynamically manage case workflows and streamline and automate complex business processes from a single platform.

Learn More about Dynamic Case Management

OpenText Process Suite

  • Overview
  • Business Needs
  • Products
  • Resource Center


OpenText Process Suite

Process Suite 16 offers a low-code approach to building and deploying flexible dynamic case management applications as well as complex digital business automation that easily integrates to any type of existing system and embeds enterprise content management in context to provide rich information about people, process, data, and tasks.

Delivering optimized business outcomes, enabling innovation, providing critical visibility into operations at the right time empowers Business leaders to drive growth act on market opportunities. 

This Suite includes a full set of tools, including:

  • Business Process Management (BPM) – to manage end-to-end processes across functions, systems, machines and clouds efficiently and effectively covering integration centric and human centric workflows.
  • Dynamic Case Management – to empower knowledge workers to achieve business outcomes and goals for cases or work units that combine structured data and unstructured information. Knowledge workers are guided through the process and have the ability to influence and change the process per their judgment while keeping full transparency at the same time.
  • Greater Integration Capabilities - to better connect process and content with integrations that deepen the information exchange between Process Suite, the OpenText Portfolio, external systems and applications
  • Process Intelligence – to drive smarter decisions with advanced dashboards, reporting and analytics resulting in increased visibility into processes.
  • Business Rules Management – to automate actions with seamless integration of rules into business processes and business objects during modeling and design time.

Learn more about OpenText Business Process Management solutions

Download the OpenText Process Suite Executive Brief

Business Needs

Dynamic Case and Process Management Solutions

Build the solutions you need to generate the business results you’re after.

Process Suite 16 was designed to provide the flexibility and control in designing, building and deploying solutions to meet today’s market requirements. The simplified and intuitive application development platform provides business experts with the ability to design their application and communicate requirements to IT shortening the time to delivery. Add to that integrations that support context-rich process and the ability to orchestrate processes across functions, systems, machines and clouds, for an ideal process and case management solution.

These capabilities plus pre-built applications provide the agility and functionality desired to build the right solution at the right time.

Building Solutions with OpenText Process Suite

As a single platform that enables processes to flow from structured to unstructured seamlessly, Process Platform  delivers the agility needed for dynamic market conditions. We have customers using it across many industries including finance, manufacturing, media and entertainment and public sector. The case management  capabilities are used for claims, complaints and incident management as well as loan processing.

So What’s Your Business Need?

Onboarding – Customers, Partners or Employees

  • Accelerate on boarding by standardizing organizational processes and orchestrating those processes across applications, customers and employees.
  • Increase productivity, address compliance requirement and shorten time to revenue with effective and efficient onboarding.

Managing Digital & Brand Assets

  • Bring discipline, governance and control to the creation and use of digital assets
  • Manage the processes from scheduling to creation to production to distribution and use effectively reducing errors and lowering costs

Supply Chain Management

  • Extend supply chain processes beyond ERP systems and Business Networks to reduce exposure to shocks and disruptions
  • Gain visibility into their supply chains processes avoiding delays and potential extra costs.

Improving Customer Service

  • Streamline the processes used to support call centers, services calls, claims and inquiries.
  • Gain the visibility to be more proactive in delivering service and support the customer journey


Process Suite

OpenText™ Process Suite Platform

OpenText Process Suite Platform puts the business in direct control of their processes and fosters alignment between business and IT, resulting in tangible benefits for both. Process Suite Platform offers one platform, accessed simply through a web browser and built from the ground up to be truly multi-tenant and to support all of the deployment models required for on-premise, private or public clouds

  • Deliver applications faster with a complete range of integration, process and application design capabilities in a single platform
  • Increase agility and flexibility with an extensive library of out-of-the-box connectors, a cloud ready enterprise service bus, and business process centric orchestration of cloud services.
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OpenText™ Process Intelligence

OpenText Process Intelligence delivers advanced dashboard reporting and analytics to increase visibility into processes, enabling better measurement and ultimately, smarter business decisions by management.

  • Empower business stakeholders to take action as quickly as possible
  • Meet service level objectives by monitoring process performance metrics
  • Improve decisions with better data aggregation, correlation, and visualization
  • Leverage applications that are designed for people, but built for change.
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Process Suite Applications

OpenText™ Contract Center

Increase compliance, reduce costs and shorten contract processing time

  • Enforce contract standardization and minimize risk
  • Accelerate cycle times and reduce operational costs
  • Proactively manage renewals for increased revenue and cost savings
  • Control archiving and dispositions
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OpenText™ RFx Center

Gain management and control of procurement processes with full transparency

  • Manage all phases of the procurement process flow
  • Integrate multiple enterprise systems, reusing existing IT investments
  • Accelerate, best-value strategic sourcing
  • Reduce costs and process time with streamlined procurement process
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Process Suite Add ons

OpenText™ Extended ECM for Process Suite

Gain the benefits of the OpenText Extended ECM Platform across lead applications such as Oracle, Salesforce.com, and SAP, within lead applications, and for custom, content-rich processes such as dynamic case management applications. By bridging process gaps and integrating information derived from processes initiated outside of the lead application, companies realize a complete picture of the full business workflow.

  • Business Applications that Work Better Together
  • Synchronized Business Data and Relationships
  • Synchronized Users and Roles
  • Simpler Development and Deployment of Content-Rich Applications
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OpenText™ Capture Center

Automatically captures and interprets paper documents, scanned images, email, and faxes using sophisticated document and character recognition software.

  • Advanced document and character recognition
  • Reduced manual keying and paper handling
  • Reduced compliance risk
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OpenText™ ProVision

OpenText ProVision provides you the ability to discover, model, analyze, and optimize your business. The resulting blueprint helps to drive change and reach strategic goals across your enterprise. ProVision offers multi-layered visibility into your business strategies, including how people, processes, systems, and technologies can be aligned to attain them.

  • Create a blueprint for change and transformation
  • Identify and quantify the impact of business change alternatives
  • Provide gap analysis and roadmaps for change
  • Helps eliminate waste and improve business processes
  • Connect business strategy with IT implementations
  • Links corporate strategy with execution
  • Connect people, process and technology
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Appworks is the new OpenText developer platform that allows you to quickly and easily build well-designed, purpose-specific apps for your enterprise.

  • Create, deploy and manage apps that connect to OpenText services
  • Low cost application development using pervasive web technology
  • Write once, deploy to all platforms (web browser, smartphone and tablet)
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Resource Center

Learn More

Better Case Management - Read the Insight Brief from Digital Clarity Group

Evolve your RFP Process - Read the Whitepaper

Customer Stories

PBS logo


As we continue to build new digital experiences online, we really want to re-purpose content rapidly in ways that we couldn’t in the past. Having content readily available in Media Management makes it much easier to find, repurpose, and build out those beautiful digital experiences.

Read more

Products: OpenText Media Management , OpenText Process Suite

Bangkok Airways logo

Bangkok Airways

Now that we have the OpenText Extended ECM solution integrated with SAP Business Suite on HANA, we have much better control of the transactional data on one hand and transactional documents on the other hand.

Read more

Products: OpenText Extended ECM for SAP® Solutions , OpenText Process Suite

Getronics logo


The solution is very flexible and it allows us to develop processes which meet the needs of individual customers, to brand them to those customers, and to give our customers’ end users a solution which they feel is theirs and works exactly the way they want it to work.

Read more

Product: OpenText Process Suite

CIZ (Netherlands Ministry of Health) logo

CIZ (Netherlands Ministry of Health)

We've been able to reduce the complexity of our IT infrastructure and that has resulted in lower operational costs. The old system prevented us from having a practical redundancy policy, it was too complex. OpenText Cordys, with one single, central database, has eliminated those barriers.

Read more

Product: OpenText Process Suite

More Success Stories

Rethinking BPM in the Age of the Digital Customer

Rethinking BPM

Watch the Webinar

BPM – User Perceptions & Expectations

BPM User Perceptions

Find out how BPM supports digital transformation

Read the White Paper from AIIM

The OpenText Family

OpenText has welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of OpenText, see:

See All Rebranded Products