Courses & Workshops

3-3122 OpenText Case360 Administrator Essentials

Duration: 3 days

Learn how to plan, install, administer, and maintain a OpenText Case360 system. Learn how to identify factors to consider for disaster recovery planning and describe the system components necessary to include in backups.

Audience

Learn how to plan, install, administer, and maintain a OpenText Case360 system. Learn how to identify factors to consider for disaster recovery planning and describe the system components necessary to include in backups.

Prerequisites:

  • Experience in a technical development role; experience in application programming.
  • Experience with Java is a significant advantage.
  • Familiarity with the case management requirements addressed by their OpenText Case360 system

    Summary:

    The goal of this course is to provide you with the skills that will enable you to:

    • Increase your knowledge of Case360 Installation and Administration requirements
    • Describe the capabilities of a Case360 system and the key tasks required to maintain a typical Case360 system
    • Recognize typical problems a System Administrator may encounter
    • Utilize common administration tools as appropriate
    • Describe steps to ensure successful troubleshooting of a Case360 system

    Pricing

    Format Currency Price
    Per Student at Open Text Site € - Benelux  2,100.00 
    Per Student at Open Text Site € - Germany  2,100.00 
    Per Student at Open Text Site USD  2,685.00 
    Per Course at Customer Site USD  13,500.00 

    Taxes: All prices exclude VAT or other taxes where applicable (all currencies).

    Extra expenses: Customer site course prices do not include instructor travel expenses, which are billed separately.

    Reservations: Please provide a minimum of 3 weeks advance notice when arranging courses at customer sites.

    Course & Workshop Calendar

    Currently, there are no training dates scheduled for this course or workshop at this time. Please contact us to schedule an on-site course or workshop at your location.