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Courses & Workshops

213 Troubleshooting and Supporting Your Livelink ECM - Enterprise Server System

Duration: 1 day

In this one-day workshop you will discover key troubleshooting techniques, while learning how to extract, interpret, and analyze information using Livelink ECM - Enterprise Server's Administration interface and connection logs.

Learn to recognize server issues, database connectivity and indexing problems. Resolve common questions from end users and structure an effective help response system. Perform exercises that train you to troubleshoot and resolve database and system problems. By the end of this course you will be able to:

• Provide high-level Administrative and Help desk support for a mature Livelink ECM - Enterprise Server System.
• Identify different types of Livelink errors and their origin.
• Understand the differences among Server errors, DB errors and Search errors.
• Understand the different logging options in the Admin GUI and the opentext.ini file.
• Develop a Livelink troubleshooting methodology.
• Educate your help desk in how to resolve basic Livelink issues and develop a Help Desk FAQ.
• Understand all the resources provided in the Knowledge Center.

Course Outline,

Audience:

Livelink ECM - Enterprise Server Administrators who would like detailed information on troubleshooting, connectivity, help desk training and implementation and Open Text support.

Prerequisites:

Livelink ECM - Enterprise Server System Administration course or equivalent experience managing a Livelink system. Students will be making many configuration changes in the course exercises and should be familiar with the Administration pages and the opentext.ini file.

Pricing

	Format		Currency		Price
	Per Student at Open Text Site:		€ - Benelux		700
	Per Student at Open Text Site:		€ - France		600
	Per Student at Open Text Site:		€ - Germany		700
	Per Student at Open Text Site:		CHF		1150
	Per Course at Customer Site:		GBP		2200
	Per Student at Open Text Site:		GBP		550
	Per Student at Open Text Site:		USD		895
	Per Course at Customer Site:		USD		4000

Taxes: All prices exclude VAT or other taxes where applicable (all currencies).

Extra expenses: Customer site course prices do not include instructor travel expenses, which are billed separately.

Reservations: Please provide a minimum of 3 weeks advance notice when arranging courses at customer sites.

Course & Workshop Calendar

Below is a listing of all the currently available dates and locations for this course and/or workshop from Open Text.

Selection & Registration Process

Before you can register for a course or workshop, you need to select which one you want to attend. To do this, simply click on the "Add to cart" link and it will be added to your shopping cart.

Note: After clicking on the "Add to cart" link, you will be taken to the main course and workshop selection page where all of the courses and workshops you have added to your shopping cart will appear at the top of the page.

Once you have selected all the courses and workshops you want to attend, simply select the "Check-out link and complete the registration form.

	Date		Course Type		Course Name		Language		Location		Price		Add
	Dec 15, 2009		On-site		Troubleshooting		English		Reading, UK - Open Text		550		Add to Cart
	Jan 22, 2010		On-site		Troubleshooting		English		Reading, UK - Open Text		550		Add to Cart
	Mar 15, 2010		On-site		Troubleshooting		English		Reading, UK - Open Text		550		Add to Cart
	Mar 23, 2010		On-site		Troubleshooting		English		Irvine, CA - Open Text		895		Add to Cart