Open Text Solutions for Telecommunications

Produce more accurate orders, reduce cycle times, increase coordination with suppliers and improve responsiveness to customers

Success in the Telecommunications industry depends on an organization’s ability to increase productivity and performance, manage new product development, ensure compliance, automate business processes, develop and distribute information among geographically dispersed locations—making the Telecommunications industry a fiercely competitive and extremely collaborative one.

Spanning the globe, the Telecommunications industry acts as a central nervous system, transporting information at incredible speeds. It connects users to information like no other business and is increasingly mission critical to the operation of every organization—large or small, public or private sector.

Open Text solutions for Telecommunications are based on a framework providing the right task and resource support for the processes in the industry's value chain.

Select your solution in the Value Chain below

(Background on Value Chains)

	Suppliers & Partners	Design/Build/ Operate	Develop & Promote	Sell & Fulfill	Bill & Collect	Assist Customers	Customers & Channels
		Network Lifecycle
		Operations & Maintenance > Network Design > Network Build > Disaster Recovery >
			Mktg & Prod Mgmt
			Brand Asset Mgmt > Project Mgmt > Product Dev > Processes Library > Marketing & Campaign Mgmt >
				Sales & Service Fulfillment
				Contract Management > Sales Order Management > Customer Field Service Management > Major Customer Collaboration > Bid Management > Order Fulfillment >
				Dealer & Retail Management
				Dealer Lifecycle Management > Dealer Operations Management > Retail Inventory Management >
						Customer Service
						Customer Problem Mgmt > Customer Field Service Mgmt > Field Force Support >

Supporting Functions

In addition, find solutions that support all the phases of the value chain above.

Enterprise Support

• 

  Compliance & Governance
  • Corporate Governance
• 

  Corporate Services
  • Environment, Health & Safety
  • Facilities, Fleet & Equipment Management
  • Legal
  • Performance Monitoring
  • Quality Management
  • Travel Management
• 

  Finance
  • Accounts Payable
  • Accounts Receivable
  • Financial Management
• 

  Human Resources
  • Benefits Administration
  • Communications
  • Workforce Management
• 

  Information Systems & Technology
  • Information Lifecycle Management
  • IT Consolidation
  • IT Operations
  • SAP Support
• 

  Procurement
  • Purchase Order Changes
  • Requisition Approval
  • Vendor Selection
• 

  R&D
  • Intellectual Property Management
  • Project Support
  • R&D Administration