• More
Menu Search

EasyLink Support

Cloud Support Services for Fax, Voice, Email, SMS and EDI

To reach Customer Support, please call:

Desktop Messaging, Production Messaging, EDI, Managed File Transfer, Secure Messaging and Telex Support

CountryToll-FreeLocalEmail
United States 800 209 6245 678 823 4600 EDI: irf@opentext.com
Fax and all other services: desktopmessaging@opentext.com
United Kingdom   44 20 7448 7888

For account cancellation requests, please email the appropriate support team with subject "Account Cancellation".  Please include your billed account number in the request.

Outsourced Services Support

ServiceToll-FreeLocalHours of Operation
EDI Managed Services 888 777 5232 678 823 4508 8:00 am - 5:30 pm ET
EDI Net Partnership 866 554 3265 678 823 4409 Monday - Friday 8:00 am - 6:00 pm ET
EC Service Center 800 292 8657 678 823 4408 Monday - Friday 8:00 am - 6:00 pm ET

For account cancellation requests, please email the appropriate support team with subject "Account Cancellation". Please include your billed account number in the request.

Fax2Mail, Production Fax, Production Email, Notifications for SMS and Notifications for Voice

CountryToll-FreeLocalEmail
United States 866 323 9707 678 823 4529 Fax2Mail
f2msupport@opentext.com
Production Messaging and Notifications:
myportalsupport@opentext.com
Outside the US     For Fax2Mail, Production Messaging, Notifications
Australia   1-800-720 -721 support.au@opentext.com
France   0821 61 54 00 hotline_g@opentext.com
Germany   01805 666 565 support_g@opentext.com
Hong Kong   852 2884 6035 support.hk@opentext.com
Italy   023 041 31 51 helpdesk_g@opentext.com
Japan   03 4560 7890 support.jp@opentext.com
Malaysia   1-800-1812-18 support.my@opentext.com
New Zealand   0800 10 1099 support.nz@opentext.com
Singapore   65 6295 6935 support.sg@opentext.com
Spain   0034 9020903 66 helpdesk_g@opentext.com
Switzerland   0848 560 340 support_g@opentext.com
United Kingdom 0870 099 0968 0203 059 8786 (local) helpdesk_g@opentext.com

For account cancellation requests, please click here to fill out the form.