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Business Network Support - Products and Services

Find your Business Network Support contact below, or jump to a service by selecting one here:

Active Applications
Toll free: 1-800-334-2255, option 2, 4, 1
Local: 301-251-6510, option 2, 4, 1
Hours: 24x7x365
Email: websupport@opentext.com
Active Catalogue
Toll free: 1-800-334-2255, option 2, 5, 2
Local: 301-251-6510, option 2, 5, 2
Hours: 8:00 AM – 7:00 PM Eastern
Email: cataloguesupport@opentext.com
Active Intelligence
Toll free: 1-800-334-2255, option 2, 4, 3
Local: 301-251-6510, option 2, 4, 3
Hours: 8:00 AM – 7:00 PM Eastern
AS2
Toll free: 1-800-334-2255, option 2, 2, 2
Local: 301-251-6510, option 2, 2, 2
Hours: 24x7x365
Email: as2support@opentext.com
BizConnect
Toll free: 1-800-334-2255, option 2, 1, 2, 2
Local: 301-251-6510, option 2, 1, 2, 2
Hours: 8:00 AM – 8:00 PM Eastern
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
BizManager 400
Toll free: 1-800-334-2255, option 2, 1, 3
Local: 301-251-6510, option 2, 1, 3
Hours: Sunday 5:00 PM – Friday 8:00 PM
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
CSP
Toll free: 1-800-209-6245, option 1, 1
Local: 678-823-4600, option 1, 1
Hours: 24x7x365
Email: desktopmessaging@opentext.com

 

Customer Portal
Toll free: 1-800-334-2255, option 2, 4, 2
Local: 301-251-6510, option 2, 4, 2
Hours: 8:00 AM – 8:00 PM Eastern
Data Quality Control (DQC)
Toll free: 1-800-334-2255, option 2, 4, 3
Local: 301-251-6510, option 2, 4, 3
Hours: 8:00 AM – 7:00 PM Eastern
Desktop ASN and Desktop EDI
Toll free: 1-800-334-2255, option 2, 1, 1
Local: 301-251-6510, option 2, 1, 1
Hours: 8:00 AM – 8:00 PM Eastern
Email: tshelp@opentext.com
Desktop Messaging
Toll free: 1-800-209-6245, option 1, 1
Local: 678-823-4600, option 1, 1
Hours: 24x7x365
Email: desktopmessaging@opentext.com
Document Capture and Management
Toll free: 1-800-209-6245, option 1, 1
Local: 678-823-4600, option 1, 1
Hours: 24x7x365
Email: desktopmessaging@opentext.com
Fax2Mail
Toll free: 1-866-323-9707
Local: 678-823-4529
Hours: 24x7x365
Email: f2msupport@opentext.com
GMS
Toll free: 1-800-209-6245, option 1, 2, 1
Local: 1-800-209-6245
Hours: 24x5
Email: irf@opentext.com
ICC
Toll free: 1-800-209-6245, option 1, 2, 2
Local: 678-823-4600
Hours: 24x5
Email: vanhelp@opentext.com
Information Exchange/IEFE
Toll free: 1-800-334-2255, option 2, 2, 4
Local: 301-251-6510, option 2, 2, 4
Hours: 24x7x365
Email: ecommreq@opentext.com
InovisWorks
Toll free: 1-800-334-2255, option 2, 2, 3
Local: 301-251-6510, option 2, 2, 3
Hours: 8:00 AM – 8:00 PM Eastern
Email: eservices@opentext.com
Managed Services
Customers should use numbers provided in the Communications Guide.
If the number is not known, please call
1-800-598-0351
Hours: 24x7x365
Notification Service for SMS
Toll free: 1-866-323-9707
Local: 678-823-4529
Hours: 24x7x365
Email: myportalsupport@opentext.com

 

Notification Service for Voice
Toll free: 1-866-323-9707
Local: 678-823-4529
Hours: 24x7x365
Email: myportalsupport@opentext.com
Production Messaging
Toll free: 1-866-323-9707
Local: 678-823-4529
Hours: 24x7x365
Email: myportalsupport@opentext.com
RightFax Connect
Toll free: 1-800-540-7292
Hours: 8:00 AM – 8:00 PM Eastern
Email: support@opentext.com
Secure Messaging
Toll free: 1-800-209-6245, option 1, 1
Local: 678-823-4600, option 1, 1
Hours: 24x7x365
Email: desktopmessaging@opentext.com
TGMS
Toll free: 1-800-334-2255, option 2, 2, 1
Local: 301-251-6510, option 2, 2, 1
Hours: 24x7x365
Email: help@opentext.com
Trusted Link Enterprise (TLE)
Toll free: 1-800-334-2255, option 2, 1, 4
Local: 301-251-6510, option 2, 1, 4
Hours: Sunday 5:00 PM – Friday 8:00 PM
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
Trusted Link System I (TLI)
Toll free: 1-800-334-2255, option 2, 1, 3
Local: 301-251-6510, option 2, 1, 3
Hours: Sunday 5:00 PM – Friday 8:00 PM
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
Trusted Link for Windows (TLW)
Toll free: 1-800-334-2255, option 2, 1, 2, 1
Local: 301-251-6510, option 2, 1, 2, 1
Hours: 8:00 AM – 8:00 PM Eastern
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
Vendor Portal (GVP)
Toll free: 1-800-334-2255, option 2, 4, 4
Local: 301-251-6510, option 2, 4, 4
Hours: 8:00 AM – 8:00 PM Eastern
WebEC
Toll free: 1-800-334-2255, option 2, 2, 5
Local: 301-251-6510, option 2, 2, 5
Hours: 8:00 AM – 8:00 PM Eastern
Webware
Toll free: 1-800-334-2255, option 2, 4, 5
Local: 301-251-6510, option 2, 4, 5
Hours: 8:00 AM – 8:00 PM Eastern
Workflow Services
Toll free: 1-800-209-6245, option 1, 1
Local: 678-823-4600, option 1, 1
Hours: 24x7x365
Email: desktopmessaging@opentext.com