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Customer Support

24x7 Support

Providing you with support evenings, weekends and holidays

Your Challenge

This program is ideal for you if you:

• Support a global Open Text product environment,
• have administration staff that require after hours assistance for Critical issues encountered, and
• need a quick response to minimize system downtime, before it impacts end-users

Our Solution

The 24x7 Support program is available to customers that require support for critical issues outside of the regional Standard Open Text Customer Support Hours covered by the Software Maintenance Program - 24 hours a day, seven days a week.

The value added for this program includes:

• 24x7 coverage for critical issues, and
• a maximum response time of one hour.

The 24x7 support program is a subscription-based program and an additional service to the Software Maintenance Program.

For more information about this and other Support Programs, please contact your local Open Text Customer Support Office.