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Johannesburg, South Africa,
March 31 - April 1, 2015

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Ronald Regan Building & International Trade Center,
March 31 - April 2, 2015

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Go back to Community: Customer Experience Management (CEM)
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  • OpenText Celebrates Media Launch in Hollywood Style

    John Price

    The latest release of OpenText’s industry-leading Digital Asset Management Platform was celebrated in style at the W Hollywood Hotel in January. The event was attended by more than 100 people from the Media Industry as well as other OpenText customers.  Nearly all of the major media companies were there, including 20th Century Fox, Disney, Paramount, Technicolor, Hasbro, Academy of Motion Picture Arts and Sciences and many more. The celebration was kicked off with some special Hollywood lumina...

  • Today's Media Management

    John Price

    The average 14-year-old kid will probably create more media by the time I finish this post than I will this year. It’s so simple to create and so necessary to communicate with these days. And therein lies the problem: The technology to create, contribute, and consume rich media has outpaced our ability to manage it.

    In today’s hyper-digital environment, where time is of the essence and the experience is what sells, your customers, partners, and buyers want video, pictures, and informatio...

  • Experience Matters in Omni-Channel Commerce

    John Price

    [This article was also published in CMS Wire.]

    Experience matters in Omni-Channel Commerce, both the Customer Experience and the software ecosystem that supports a buyer’s journey from initial discovery to customer advocate.  Just as shoppers see products on display in physical stores, digital experiences have to provide relevant content and compelling interactions to convert browsing to buying. Connected consumers expect convenience and flexibility across channels whether brick and morta...

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