Go back to Community: Customer Experience Management (CEM)
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  • Enterprise World 2014 Invites you to Experience Greatness!

    Kimberly Edwards


    Customer Experience , as defined in Wikipedia, is the sum of all experiences a customer has with a supplier of goods and/or services over the duration of their relationship with that supplier. In today’s world, this experience can make or break a business. At OpenText we strive to provide our customers with a platform and applications that allow them to deliver great Customer Experiences to their audiences, buyers and stakeholders.  

    Enterprise World provides the perfect venue to come toget...

  • The File-Sharing Dilemma (a.k.a. It’s 3 a.m.: Do You Know Where Your Content Is?)

    Kimberly Edwards

    You’re in IT management. What keeps you up at night? Standard stuff like health and retirement savings? Or is it that new hire in marketing—the one leaving the office every night with confidential campaign plans copied to a flash drive? Or maybe it’s the R&D manager who’s using public file sync and sharing services to transfer sensitive product development specs between their work and home computers.

    If either of those scenarios is familiar, that’s what you should be stressing over. And ...

  • The Power of Controlled Content in a Networked World

    Kimberly Edwards

    According to Gartner, enterprise data will grow 650 percent in the next five years, while IDC argues that the world's information now doubles about every year and a half. When I hear statistics like this, terms such as Contentnado and Contentaggeddon come to my mind. (You may have guessed, yes I am a weather fan)  What also comes to mind when I think about the amount of content that is being created, stored and shared across the web, in the cloud, on premise, thumb drives etc. are questions su...

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