• Customer Service Takes the ALS Ice Bucket Challenge

    Dylan McConnell

    OpenText Customer Service's Luis Chavez didn't want to take the ALS Ice Bucket Challenge alone, so he convinced three of his coworkers to join in the fun. Together they raised a bunch of money for a good cause and certainly drew a lot of attention at work.

    Watch the video here!

    Now we wait for a response from James, Paolo and Paul.

    Please remember this great initiative is all for a good cause.
    Learn more about ALS on their website:
  • In Search of a Better Search

    David Slimmon

    Hi folks,
    I am pleased to announce a preview of our new Online Support search experience. The design will make its first appearance on the Knowledge Center later this month, and the overall style of the search experience will be extended to My Support in the year ahead. Our ultimate goal is to deliver a federated discovery experience across our two main Online Support properties.
    We have taken over 18 months of feedback and have worked tirelessly on a simple, modern design that we are convinced...

  • The Real Value of Online Support: A Customer's Perspective

    Dylan McConnell

    The best shopping experience I’ve ever had occurred a couple years ago. It wasn’t due to saved money, a store’s great selection or the thrill of the hunt (I’m told that can be a thing). No, my great experience came down to good old fashioned customer service and a smooth transaction. And it all took place online through live chat.

    I needed to order something like 300 USB drives. This isn’t something you can easily accomplish at a local store in Waterloo, ON (as far as I’m aware) so I explored ...

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