• Experience Suite Release—Adaptive, Omni-Channel Experiences

    Mark Barrenechea

    Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s consumers are empowered to shop comparatively online, influence the buying behavior of peers, and guide the overall brand experience. They expect immediacy and experiences that satisfy. The sales funnel of the past is being replaced by multiple interactions that create a lifetime of customer value and brands are consistently maintained in consumer communities...

  • Process Suite Release—Accelerating Time-to-Value

    Mark Barrenechea

    The pace of business has accelerated. We’ve seen more change in the last 20 years than in the previous 100. Change is the new constant. Organizations must be nimble to adapt to evolving market needs driven by competitive forces, disruptive technologies, and new strategies for growth.

    Agility is key to capitalizing on innovation and achieving success. Business dexterity requires the seamless integration of business with management processes. High performing companies work to align operational ...

  • 2020 Agenda: Are You Ready?™

    Mark Barrenechea

    By the year 2020, technologies like the cloud, mobile devices, big data, and the Internet of Things will have digitized our world in many ways. Society is already being profoundly transformed by these disruptive technologies. Entire sectors and old business models have been swept away as consumers find new ways to consume and access information, news, entertainment, and products and services to meet their daily needs.

    By 2020 all of the major operating functions of the enterprise will be digit...

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