LinkUp Phoenix 2004, Phoenix, AZ - 2004-11-17 - Open Text™ Corporation (NASDAQ: OTEX, TSX: OTC), the world’s largest provider of Enterprise Content Management (ECM) software, said today it will rollout the industry’s most complete suite of e-mail management solutions over the next few months, offering the first-ever tight integration of e-mail archiving, records management and search capabilities. Open Text is demonstrating the capabilities of the new solutions this week at its North American user conference, LinkUp Phoenix 2004.

Keeping track of e-mail for legal and regulatory requirements continues to be a major challenge for large companies, not to mention the costs of storing and recovering millions of e-mails and attachments generated by thousands of employees. Companies need e-mail management solutions that address very specific compliance requirements, while at the same time reducing storage costs and improving the performance of e-mail systems.

Open Text’s new offerings give customers a sustainable, cost effective and adaptable platform for e-mail management, which integrates key components such as: Classification, indexing and search; integration with records management capabilities and the ability to address specific legal, policy and compliance requirements; archiving capabilities and integration with storage systems. The solutions are designed to work with the most popular e-mail systems: Microsoft Exchange and Lotus Notes.

“The typical office worker creates more than 70 e-mails per day. Multiply that by thousands of workers in a large organization and you get an idea of what a massive challenge e-mail is for companies,” said Jens Rabe, Director of Compliance Solutions at Open Text. “With incriminating e-mails creating headlines, the pressure to manage e-mails as business records is absolutely essential. We’ve integrated key capabilities in our ECM portfolio to create a series of solutions that address the entire e-mail management challenge in ways no one else is today.”

Over the next few months, Open Text will introduce three solutions to address varying e-mail management requirements. The solutions include:

• Livelink e-mail Archiving: Designed for organizations requiring lower storage costs, this solution provides an e-mail archiving infrastructure for a company’s e-mail system. E-mails and attachments are offloaded from e-mail servers to the archive without any change in the user experience. Users can still see and access the e-mails—icons define which e-mails are in the archive. The solution also offers search capabilities and the flexibility to configure rule-based or interactive archiving.
  
• Livelink e-mail Monitoring: The solution adds strong support for legal discovery processes and structured retention management of all emails without exposing that monitoring functionality to the end user. Livelink e-mail Monitoring offers robust search and discovery across the entire chain of e-mail communication in an organization. The solution also offers the ability to place retention holds on emails under investigation; the ability to journal and archive all incoming and outgoing e-mail; audit trails, automatic classifications and the ability to create workflows.
  
• Livelink e-mail Management: Integrates all the capabilities of Livelink e-mail Archiving with Livelink Records Management Server, the industry’s most complete records management solution. Livelink e-mail Management lets customers set specific retention and disposition policies to e-mails and manage them as corporate records. The solution also offers rule-based and interactive archiving of e-mail, search functionality, interactive classifications, audit trails, rule-based and interactive archiving – all from within the e-mail client.
  

For more information on Open Text’s e-mail management solutions, go to: www.opentext.com/solutions/platform/email-management/archiving/

For more information on Open Text’s North American user conference LinkUp Phoenix 2004, go to: www.opentext.com/linkup/

Open Text™ is the market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information in global organizations. Throughout its history, Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the company supports more than 17 million seats across 13,000 deployments in 67 countries and 12 languages worldwide. For more information on Open Text, go to: Trademark

Richard Maganini
Open Text Corporation
1-847-961-0662
rmaganin@opentext.com