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New Software Offers Correspondence Tracking for Government Agencies
Improves Communication and Compliance with E-Government Laws
Chicago, Il - 2003-11-17 - Open Text™ Corporation (Nasdaq: OTEX, TSX: OTC), provider of Livelink®, the leading collaboration and content management software for the global enterprise, and Momentum Systems, Inc., an Open Text Global Alliance Partner, said today they will introduce a correspondence management and collaboration software solution that helps government agencies improve communication and comply with laws designed to move government online, such as the U.S.'s Government Paperwork Elimination Act (GPEA). In September, Open Text announced that the U.S. Equal Employment Opportunity Commission (EEOC) was deploying the solution as a first step in complying with the GPEA (http://www.opentext.com/news/pr.html?id=1396).
The solution, called Correspondence Management with Livelink, offers tools for capturing, tracking and managing correspondence with the public, with legislators and with other government agencies. Correspondence Management with Livelink lets organizations track correspondence from a variety of sources, including scanned letters, e-mails, faxes, electronic documents and hand-written notes, and manage them through automated processes to ensure proper handling of requests and a timely response.
"With governments now online, the biggest challenge is responding to the enormous volume of requests each agency receives," said Campbell Robertson, Director of Government Solutions at Open Text. "In many cases, responses require the expertise of multiple people dispersed throughout the organization, and must follow specific processes to meet regulatory obligations. Working with Momentum Systems, we've created a comprehensive correspondence management system that gives government agencies a central place to manage communication, integrated with processes that tie in all the people needed to respond."
"With our customer base centered on federal agencies, we know first-hand the need for correspondence management is great," said Todd Neven, President of Momentum Systems. "This solution will provide significant and easily quantifiable workforce performance gains while satisfying our customers' regulatory requirements. On the robust Livelink platform, this solution is powered for enterprise-wide usage and high volume while retaining a user-friendly feel."
Correspondence Management with Livelink transparently captures and stores all communication in virtual work packages. The system uses a tabbed interface, which logically organizes correspondence and related information into easily accessible Web pages. Within each work package, users can place or access relevant documents, tracking data, status information and queries for that correspondence. Correspondence Management with Livelink utilizes workflows to provide uniform processes for handling responses, ensuring that procedures and deadlines are met. The system can also assign tasks and provide automatic notifications for people who must contribute to the response, and integrates seamlessly with Livelink Records Management™, so that retention and disposition rules can be applied to correspondence in the system.
Correspondence Management with Livelink uses J2EE/Web Services XML standards, enabling easy integration with both new and existing Livelink deployments. The open architecture of Correspondence Management with Livelink provides direct integration points for additional components, including Livelink Records Management™, third-party scanning solutions, and existing legacy systems.
The solution also complies with U.S. government standards, including Section 508 Accessibility, Department of Defense 5015 certification for records management, and GPEA requirements.
For more information on Correspondence Management with Livelink, go to:
http://www.hummingbird.com/products/enterprise/correspondence_mgmt/index.html
The solution, called Correspondence Management with Livelink, offers tools for capturing, tracking and managing correspondence with the public, with legislators and with other government agencies. Correspondence Management with Livelink lets organizations track correspondence from a variety of sources, including scanned letters, e-mails, faxes, electronic documents and hand-written notes, and manage them through automated processes to ensure proper handling of requests and a timely response.
"With governments now online, the biggest challenge is responding to the enormous volume of requests each agency receives," said Campbell Robertson, Director of Government Solutions at Open Text. "In many cases, responses require the expertise of multiple people dispersed throughout the organization, and must follow specific processes to meet regulatory obligations. Working with Momentum Systems, we've created a comprehensive correspondence management system that gives government agencies a central place to manage communication, integrated with processes that tie in all the people needed to respond."
"With our customer base centered on federal agencies, we know first-hand the need for correspondence management is great," said Todd Neven, President of Momentum Systems. "This solution will provide significant and easily quantifiable workforce performance gains while satisfying our customers' regulatory requirements. On the robust Livelink platform, this solution is powered for enterprise-wide usage and high volume while retaining a user-friendly feel."
Correspondence Management with Livelink transparently captures and stores all communication in virtual work packages. The system uses a tabbed interface, which logically organizes correspondence and related information into easily accessible Web pages. Within each work package, users can place or access relevant documents, tracking data, status information and queries for that correspondence. Correspondence Management with Livelink utilizes workflows to provide uniform processes for handling responses, ensuring that procedures and deadlines are met. The system can also assign tasks and provide automatic notifications for people who must contribute to the response, and integrates seamlessly with Livelink Records Management™, so that retention and disposition rules can be applied to correspondence in the system.
Correspondence Management with Livelink uses J2EE/Web Services XML standards, enabling easy integration with both new and existing Livelink deployments. The open architecture of Correspondence Management with Livelink provides direct integration points for additional components, including Livelink Records Management™, third-party scanning solutions, and existing legacy systems.
The solution also complies with U.S. government standards, including Section 508 Accessibility, Department of Defense 5015 certification for records management, and GPEA requirements.
For more information on Correspondence Management with Livelink, go to:
http://www.hummingbird.com/products/enterprise/correspondence_mgmt/index.html
About Momentum Systems
Momentum Systems Inc., established in 1993 and based in Arlington, Virginia, is a professional services company specializing in information technology and lifecycle consulting. The company’s professional services represent end-to-end business initiatives, including need analysis, process re-engineering, systems integration, software design, training, and support. Momentum Systems’ lifecycle consulting takes a holistic approach to problems, with an understanding that information systems are valuable business assets only after they are properly designed and interconnected. With this focus, Momentum Systems deploys knowledge management solutions that leverage the intrinsic knowledge base of organizations. The company’s strategic software partners, including Open Text, Oracle, and Macromedia, lead their respective markets.
About Open Text and Livelink
Open Text™ is the market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information in global organizations. Since launching the world's first Internet search engine and the first Web-based enterprise collaboration and knowledge management software, Open Text has continued its leadership in providing global enterprises with innovative and effective solutions. Throughout its history, Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the company supports fifteen million seats across 10,000 deployments in 31 countries and 12 languages worldwide. Open Text’s flagship product, Livelink® seamlessly combines collaboration with content management, helping organizations transform information into knowledge to provide the foundation for innovation, compliance and accelerated growth. For more information on Open Text and Livelink, go to: www.opentext.com and www.opentext.com/livelink.
Trademark
Copyright © 2003 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.
Release Disclaimer
This news release may contain forward-looking statements relating to the success of any of the Company’s strategic initiatives, the Company’s growth and profitability prospects, the benefits of the Company’s products to be realized by customers, the Company’s position in the market and future opportunities therein, the deployment of Livelink and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2002, and Form 10-Q for the quarter ended March 31, 2003. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.
For more information, please contact
Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com
