Social Business

OpenText Social Communities provides flexible, easy-to use applications that can socially charge current business processes—safely, and with a close eye on compliance. The ability to monitor, react, and respond to what is happening on the web is a requirement in today’s social business environment. An increasing number of businesses are looking for ways to interact with their customers, using conversations to garner feedback and improve insight into customer preferences and needs. By making the web more engaging, organizations can foster community, encourage collaboration, increase customer loyalty, and drive increased revenue. OpenText is putting social media to work. Are you ready to do the same?

Social Business in short:

• Identify, build and nurture common organizational culture.
• Monitor, react and respond to what is happening on the web
• Interact with customers on a one-to-one or one-to-many basis
• Foster engagement and collaboration
• Develop insight into customer preferences and needs
• Establish loyalty through engagment
• Gather information in one specialized location to be disseminated
• Enhance knowledge management and retention
• Prepare agendas, documents and other materials in preparation for events
• Build convenience, trust and value among your users