OpenText Customer Communications Management helps you improve customer, partner, and supplier relations by streamlining document-intensive business processes. It supports simultaneous multi-channel distribution that enables each recipient to specify how and when they want to receive a given document: print, mobile, electronic, email, web, or fax. Even at massive volumes and high speeds, every document appears in the form and format that each recipient prefers. Leverage OpenText StreamServe to provide a comprehensive, integrated, enterprise-class environment that encompasses all three elements of document management: composition, process automation, and output. It empowers business managers to rapidly and directly create content such as marketing messages, campaigns, and cross-/up-sell offers, and to control how and when this content is included in correspondence.
Customer Communications Management in short:
- Smarter communications improve both the top and the bottom lines
- Enable business managers to drive business
- Direct, hands-on connections to customer communications
- Remove the lag time between customer correspondence and action
- Personalize every document, including cross/up-sell offers or other notices tuned to each customer
- Self-service can help customers specify their preferred channel; print, fax, email, mobile, web
- Customer documents become powerful and well-designed one-to-one marketing channels
- Delivers customized documents how, when, and where you need them
- It centralizes post-processing and distribution for easy management
- Delivers a stronger competitive edge
- Work with customers more personally, even in mass-distributed communications
- Enables relevant cross- and up-sell offers within the context of the customer’s current circumstances
- Keeps up with high volumes and processing speeds
- Lower operational costs. Straightforward, web-based services and a cutting edge architecture
- Hands-on control of important aspects of the customer experience
