People's United Bank: Sweeping away complexity for customers and employees
A consistent, customized web experience for valued customers at People's United Bank
About People's United Bank:
People's United Bank is the largest independent bank headquartered in New England with more than 375 branches. Its mission today and its plans for the 21st century are to continue what its founders set out to do—invest in the communities it serves.
The Challenge:
- Multiple acquisitions and steady growth threatened to confuse both customers and employees
- IT was struggling to deal with the complexity of converging 11 websites into a consistent, confident experience for customers, as well as for the people who were responsible for the content and information on those sites.
Long Story Short Solution:
OpenText Customer Experience Management: Portal, Web Experience Management
The Result:
People's Bank now elegantly handles multiple brands, sites and languages, providing a clear, confident user experience for their customers. They give their team the tools they need to support an outstanding customer experience.
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