District of Columbia

The District of Columbia now serves its citizens better online.

About the District of Columbia:

DC.Gov is the official web portal for the District of Columbia government information and services. With more than 100 websites for District government agencies and topics ranging from going green to the US Census, DC.Gov also offers hundreds of online services, forms and searchable databases.

The Challenge:

• The old website frustrated visitors and the people responsible for its content.
• Too many opportunities for great service and citizen engagement were lost.

Long Story Short Solution:

OpenText Customer Experience Management: Web Experience Management and Portal

The Result:

Citizens are now better informed and better served, citizens and public servants alike are less frustrated and life in the District of Columbia is a little bit better.