AmeriSource Bergen: Streamlining Customer Communications

AmeriSource Bergen turns to OpenText for an integrated document management solution that helps to streamline their shipping operations.

The Challenge:

  • Automate document management systems
  • Integrate all document systems into one single streamlined process
  • Establish operational efficiency that stems from the document process.

Long Story Short Solution:

OpenText StreamServe

The Result:

Amerisource Bergen's new system is eliminating the majority of its manual efforts by electronically staging all customer documents. All of the paperwork required for a route is automatically printed and sorted by route, stop, and customer into what AmerisourceBergen calls Driver Ready Packs. The shipping supervisor just picks up the pack and hands it to the driver when the truck is ready to leave the dock.

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