Customer Feature

VSP (Vision Service Plan) is the largest provider of eye care coverage in the United States. More than 1 in 8 Americans rely on VSP for eye care wellness and thousands of companies trust the organization to provide a range of vision programs. VSP teams with an extensive network of doctors across the country to deliver both high quality and value, which creates significant challenges in managing information and communications.

When VSP needed a unified ECM-based system to manage the collection and dissemination of information more effectively, they turned to Open Text...

Benefits

Consolidated newsletter creation process from an idea for article content to final distribution
Integration with back-end systems provides support for creating, revising, managing, versioning and archiving of newsletter content
Newsletter content customization based on user request, geography and/or plan participation
An online repository for doctor credentials and information aids with the doctor certification process
Considerably improved doctor satisfaction
Costs savings realized through process automation
Mailing costs decreased tenfold