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Volkswagen Bank is a part of Volkswagen Financial Services, the largest financial services provider in Europe for the automotive industry. In addition to financing, leasing and insuring cars of the Volkswagen Group, Volkswagen Bank offers its customers various services including insurance, direct banking, fleet management and business financing. Having successfully established an online service, the organization has enabled its customers the option of carrying out all their banking transactions without visiting a branch.
When Volkswagen Bank needed to streamline their direct banking service, they turned to Open Text...
Benefits
- A customer folder management system integrated with SAP
- Direct, permissions-based access to all relevant data and contract documents
- A central repository for archived documents
- Customers can retrieve personal bank account information at any time
- Increased responsiveness of the customer service call center
- Over 90% customer acceptance of the solution within a short time period
- Significantly improved organizational process performance
- Return on investment (ROI) realized within the first year of the implementation
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