Background
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Customer Feature
Since 1943, the International Tracing Service (ITS), located in Bad Arolsen, Germany, has been searching for civilians missing or displaced during World War II, helping separated families reunite, and providing official acknowledgement of internment or persecution. In the year 2000 alone, the institution received more than 300,000 such requests.
When the International Tracing Service needed to expand their existing database systems to include a process management solution, they turned to Open Text...
Benefits
- Significant time savings
- Integration of the process management system with corporate database
- Paperless request processing
- Workflow automation enables data to be captured and read locally
- Shortened access time to files
- Timely and effective processing of requests
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