Company
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Customer Feature
With more than 14 million customers Europe-wide, E.ON Energie is Europe's largest privately owned provider of energy services. Headquartered in Munich, Germany, E.ON Energie is a multinational corporation with a decentralized structure that has been designed to cater for regional differences on the European energy market.
When E.ON Energie needed a comprehensive document management system, they turned to Open Text...
Benefits
- Integration with a CRM system
- Each incoming document is scanned and automatically creates a CRM activity
- Direct information access for all customer service call centers
- Significantly reduced response time
- Fewer customer service agents needed
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