Customer Feature

South East Water is one of three retail water companies that provide water and sewerage solutions for Melbourne, Australia. Encompassing a square footage of 3,640 kilometres and with more than 1.3 million customers, South East Water manages infrastructure and assets valued in excess of AUD $1billion.

When South East Water needed an innovative and extensible solution to measure and improve customer service in response to increased service quality regulations, they turned to Open Text...

Benefits

Utilization of electronic workflow enables process automation in the Customer Services Division resulting in enhanced customer services
A Quality Management System allows all employees to read and update policies, procedures, and work instructions
An electronic document repository significantly reduces paper use
Improved productivity and efficiency
Enhanced collaboration and project management