Customer Feature

South East Water

South East Water is one of three retail water companies that provide water and sewerage solutions for Melbourne, Australia. Encompassing a square footage of 3,640 kilometres and with more than 1.3 million customers, South East Water manages infrastructure and assets valued in excess of AUD $1billion.

When South East Water needed an innovative and extensible solution to measure and improve customer service in response to increased service quality regulations, they turned to Open Text...


  • Utilization of electronic workflow enables process automation in the Customer Services Division resulting in enhanced customer services
  • A Quality Management System allows all employees to read and update policies, procedures, and work instructions
  • An electronic document repository significantly reduces paper use
  • Improved productivity and efficiency
  • Enhanced collaboration and project management

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