Customer Feature

A pioneer of the modern supermarket, Giant Eagle, Inc is one of the largest food retailers and food distributors in the United States with more than $5.2 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with 138 corporate and 81 independently owned and operated stores throughout western Pennsylvania, Ohio, West Virginia and Maryland.

When Giant Eagle needed to disseminate a massive volume of information across an ever-expanding network of stores, they turned to Open Text...

Benefits

Standard operating procedures (SOPs) are managed entirely online
Manuals, departmental procedures, product information and best practices are accessible to employees right on the grocery store floor
Version control capabilities and auditing functionality enable Giant Eagle to monitor compliance processes and manage all compliance records online
Assurance of quality processes and compliance with FDA regulations and guidelines
Best practices can be shared across all stores
Giant Eagle has been able to drive a return on investment and increase any revenue generated as a result of improved operations and sales by all its stores