Customer Feature

The Dutch Refugee Council (Vluchtelingenwerk Nederland) is a non-profit organization that has been representing the rights and interests of refugees and asylum seekers for over 25 years. Working with 29 affiliated regional branches and over 8000 volunteers, the Dutch Refugee Council provides practical support for refugees during the asylum procedure, naturalization, and integration into Dutch society.

When the Dutch Refugee Council needed an ECM solution to become the center for all expertise on refugee affairs and legislation in the Netherlands, they turned to Open Text...

Benefits

• Internal efficiency has been optimized as staff and external groups have direct access to essential documents, regardless of time or location
• The number of phone-based requests has decreased, thereby enabling employees to spend more time on direct work with refugees
• The user-friendly interface ensured swift adoption by employees and volunteers alike, regardless of technical expertise
• Significant cost-savings have been realized due to a decrease in paper-based processes

Related Links

• www.vluchtelingenwerk.nl