City of Edmonton

A Site for All Citizens

City of Edmonton uses OpenText Web Solutions to enable online services and dialogue between residents and their government

Overall, Web Solutions allows us greater control over what goes on the Web site. The training time is much faster, increasing efficiencies. It allows us to get information out much quicker and to attract more people to the Web site. It’s much cheaper to have 24/7 delivery via the Web than on the phones.

— Paul Strandlund, Web Operations Manager at the City of Edmonton

Paul Strandlund, Web Operations Manager, describes how City of Edmonton uses OpenText Web Site Management to create an effective online platform to communicate with citizens.

Challenge

The City of Edmonton Web site was inflexible, antiquated, and difficult to navigate. The search didn’t work, and there were some tools that no one understood. People could freely make changes with very little oversight on how the content would be displayed. No one was overseeing what content went up, how long it went up for, and the decisions around what to do with old information.

Product(s)

Value

  • User-driven architecture and navigation;
  • accessible and flexible design;
  • author-friendly publishing process;
  • improved search ability;
  • effective use of rich media;
  • compatible with Web 2.0; and
  • consistent branding.

About

The City of Edmonton in Alberta, Canada is well-known for its scenic river valley, oil and gas industry, and North America’s largest shopping and entertainment complex, the West Edmonton Mall. It services more than one million residents in the area.

 Read the Full Story