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Mercer

100 percent visibility into business processes

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Global leader in Human Resources consulting and related services leverages OpenText Cordys platform to streamline administration processes

As we looked across the market, OpenText Cordys really stepped up and demonstrated that they had a vision and a solution that we really believed in.

Michael Mordas, Global Chief Information Officer, Mercer Outsourcing
Hear from Michael Mordas, Global CIO at Mercer, as he describes how the OpenText Cordys platform allowed them to streamline their administration processes, such as document management and health plan carrier file transmission.

Challenge

  • Multiple, disparate systems with limited automation
  • Reduce the operating costs of running a BPM solution
  • Better visibility into the long running processes

Product(s)

Value

  • Reduced per-transaction cost
  • Improved labor ratios
  • Improved accountability
  • Reduced duplicate data entry

About Mercer

Mercer is a global leader for HR and related financial advice, products and services. Mercer has three divisions: consulting, investments and outsourcing. Mercer works with clients to solve their benefit and human capital issues by designing, implementing and administering health, retirement and other benefit programs. Mercer is spread across 40 countries and has more than 20,000 employees.