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Macmillan Cancer Support

Enabling IT to provide an excellent customer experience

Macmillan Cancer Support logo

OpenText Assure for ITSM allows Macmillan to easily adapt to growth and changing requirements

Previously there was no clear system for differentiating between logged calls – the OpenText solution has completely changed this

Andrea Kis, Service Delivery Manager, Macmillan

Challenge

  • Paper and spreadsheet based processes
  • ITSM solution unable to adapt to organization growth
  • Poor reporting and visabilty of support issues

Product(s)

Value

  • Ability to change processes
  • ITIL-aligned best practice processes
  • Great customer support
  • Deploy system in other departments

About Macmillan Cancer Support

Macmillan Cancer Support is a charity which provides practical, medical and financial support and pushes for better cancer care throughout the UK.